Technical Support Engineer - Cloud

Job description

What you'll do:
·  You'll work in an Agile, collaborative environment to provide technical assistance to customers using the existing knowledge base, through problem determination/troubleshooting and root cause analysis skills.
·  You'll work with customers to help them resolve their technical issues or queries, which may
·  include being on-call some holidays/weekends to serve our clients as part of a 24x7 follow-the-sun (FTS) program
·  You'll prioritize issues and negotiate with clients as to relative priority.
·  You'll communicate action plans to the customer and as necessary and appropriate coordinate them with other internal IBM teams (Operations, Management, Development)
·  You'll set-up test cases and reproduce complex customer environments
·  You'll create or enhance knowledge assets for the knowledge base (how-to guides, technical notes, or similar)

Auto req ID

332789BR
Required Education

High School Diploma/GED
Role ( Job Role )

Technical Support Professional
State / Province

MALOPOLSKIE
Primary job category

Software Development & Support
Company

(0109) IBM Polska Sp. zo.o.
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

C&CS
Preferred Education

Bachelor's Degree
City / Township / Village

Krakow
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  You are highly motivated and have a passion for customer success and learning new technologies.
·  You have an attitude of quality, diligence, and thoroughness
·  You have very strong verbal and written communication skills
·  You are great at solving complex technical problems, debugging as well as recognizing and prioritizing critical tasks independently
·  You are familiar with an agile development methodology
·  You are familiar with operating systems such as Windows and Linux.
Country/Region

Poland
Preferred Technical and Professional Experience

Knowledge of:
·  Container & orchestration technologies (e.g. Kubernetes, Docker), Cloud,
·  Concept of Business Intelligence, OLAP, cubes and DW
·  Familiarity with Relational databases (on-premise and Cloud) such as DB2, Oracle, SQL Server, etc.
·  Familiarity with security methods - OIDC, ADFS, Kerberos, SSO, SSL, etc.
·  Application tier and web tier technologies
·  Network Administration
Secondary Job Category

Other Software Development & Support
Position Type

Early Professional
Early Professional Track

No Track
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

Yes
Introduction

Ready to grow your career in the cloud?
Do you like the feeling that you are making a difference? Looking for an exciting and challenging career? Do you want to develop client-facing skills?
Do you want to work with and be mentored by true experts who have been in the game since "Business Intelligence" was invented? Want to become an expert yourself?

Join our fast-paced, diverse, and cutting-edge team, IBM Planning Analytics & Cognos Analytics Support Team with a local office located at Krakow Software Laboratory.
Cognos Analytics is an AI-fueled business intelligence platform that supports the entire analytics cycle, from discovery to operationalization.

Cloud Support Engineer is a key role in our growing and dynamic IBM Cognos Analytics and Planning Analytics on Cloud organization. This technical role is focused on support department organizational objectives: technical excellence and high customer satisfaction metrics. You will work collaboratively with the entire cloud organization and IBM vendors.

Many of our Support Professionals move onto successful careers in Development, Product Management, or Consulting, others choose to stay within Support organization in consulting, teaching, or management roles.
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

IBM's Cloud and Cognitive software business is committed to bringing the power of IBM's Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments—with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.