Software Support Professional
Internship Poughkeepsie, USA
Job description
IBM is hiring Software Support Professionals. In this role:
· As an IBM Z software technical support professional, you will be part of a team that provides technical support to IBM Z software and solutions. In this role you will provide technical support assistance to IBM clients using problem determination and problem source identification skills in zOS. This includes reading/analysis of code as well as review of memory dumps, logs, and traces. In addition to technical skills in your IBM Z component, you will use your communication skills to directly interface with some of the IBM's largest customers. In doing so, you will be forming action plans and collaborating with the customer as well as other IBM teams to drive problems to a solution. Problems can take the form of usage/how-to as well as code defects.
· After extensive technical and process training, your primary role will be to ensure timely response to Client high priority cases. Some off shift and weekends support coverage will be required as the candidate becomes proficient.
· Initial training will include building deep technical skills and process learning working alongside established and experienced technical professionals. With the deep skills established you will join a team that is dedicated in ensuring that the support agreement terms, and response times are met.
· Longer term career path and growth would be as a Software Engineer/Developer within a specialized area of IBM Z Software.
Auto req ID
310767BR
Required Education
Associate's Degree/College Diploma
Role ( Job Role )
Technical Services Professional
State / Province
NEW YORK
Primary job category
Other
Company
(0147) International Business Machines Corporation
Contract type
Fixed Term - Long Term
Employment Type
Full-Time
Is this role a commissionable/sales incentive based position?
No
Travel Required
No Travel
IBM Business Group
Systems
Preferred Education
Bachelor's Degree
City / Township / Village
POUGHKEEPSIE
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
For this role, the required technical skills include:
· Knowledge and experience in software development and programming. Soft skills performed in this role:
· Excellent communication skills (both verbal and written)
· Good analytical and problem-solving skills
· Ability to work within a team
· Strong customer driven focus
· Good presentation skills
· Ability to work in a high pressure, dynamic situations with a large degree of autonomy
· Ability to produce good work documentation and demonstrate good writing skills
· Ability to listen to clients and understand both situational and technical issues
· Focused & Results orientated
· Accuracy and attention to details
· Able to prioritize and organize
· Excellent organizational skills
Country/Region
United States
Preferred Technical and Professional Experience
Preferred Skills for this role include:
· RED SKILLS: IBM 390 Assembler, PL/X, REXX, Java, C, or C++ Programming
· z/OS or Middleware knowledge
· Knowledge of MVS SLIP, DUMP reading, Generalized Trace Facility (GTF), as well as IPCS, and ISPF.
Secondary Job Category
Unassigned
Eligibility Requirements
NONE
Position Type
Professional
Early Professional Track
Not Applicable - Professional Hire
Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role
Yes
Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Life @ IBM
What matters to you when you're looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
About IBM
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.