Service Now Administrator

Job description

IBM Global Business Services (GBS) is a team of business, strategy and technology consultants enabling enterprises to make smarter decisions and providing unparalleled client and consumer experiences in cognitive, data analytics, cloud technology and mobile app development. With global reach, outcome-focused methodologies and deep industry expertise, IBM GBS empowers clients to digitally reinvent their business and get the competitive edge in the cognitive era in over 170 countries.

Bottom line? We outthink ordinary. Discover what you can do at IBM.

The Public Service Sector consulting practice is a trusted advisor to federal, state and local governments, partnering to meet challenges and responding quickly to citizen demands, business needs, new economic conditions, and changing legislative priorities and policies.

As a member of the IBM FIMS program, the ServiceNow Administrator will support developing, configuring, testing, implementing and maintaining the ServiceNow environments and integrating with other systems, developing and supporting automation. This position focuses on the following scope:

·  Primary point of contact for all operational support issues related to our ServiceNow instance used by multiple business units within the FIMS organization
·  Serve as Lead for providing ongoing production and end user support of ServiceNow
·  Provide Administrator functions such as managing Users, management/maintenance of the global data sets, creating and configure Notification, Business Rules and workflows to manage process
·  ServiceNow discovery experience using MID server
·  Integration with other third-party tools (e.g. Puppett, SolarWinds)
·  Report development within ServiceNow
·  Integration with FIMS existing architecture
·  Identify system deficiencies and recommend solutions
·  Follow established ITSM department procedures, such as change management FIMS supports a 24x7 operations team. You will need to be available to support nights/weekend occasionally in support of customer deployments/projects/requests. This position will require assisting customers/team members with day-to-day use of the tool and tool optimization.

Work location - Boulder, CO

Benefits

Health Insurance. Paid time off. Corporate Holidays. Sick leave. Family planning. Financial Guidance. Competitive 401K. Training and Learning. We continue to expand our benefits and programs, offering some of the best support, guidance and coverage for a diverse employee population.

·  http://www-01.ibm.com/employment/us/benefits/
·  https://www-03.ibm.com/press/us/en/pressrelease/50744.wss

Career growth

Our goal is to be essential to the world, which starts with our people. Company wide we kicked off an internal talent strategy program called Go Organic. At our core, we are committed to believing and investing in our workforce through:

·  Skill development: helping our employees grow their foundational skills
·  Finding the dream job at IBM: navigating our company with the potential for many careers by channeling an employee's strengths and career aspirations
·  Diversity of people: Diversity of thought driving collective innovation

In 2015, Go Organic filled approximately 50% of our open positions with internal talent that were promoted into the role.

Corporate citizenship

With an employee population of 375,000 in over 170 countries, amazingly we connect, collaborate, and care. IBMers drive a corporate culture of shared responsibility. We love grand challenges and everyday improvements for our company and for the world. We care about each other, our clients, and the communities we live, work, and play in!

·  http://www.ibm.com/ibm/responsibility/initiatives.html
·  http://www.ibm.com/ibm/responsibility/

(2252) pshj

Auto req ID

193433BR
Required Education

High School Diploma/GED
Role ( Job Role )

Infrastructure Specialist
State / Province

COLORADO
Primary job category

Technical Specialist
Company

(0147) International Business Machines Corporation
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GBS
Preferred Education

Bachelor's Degree
City / Township / Village

BOULDER
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Demonstrate sound working knowledge of ServiceNow's core architecture and primary application modules such as Service Catalog, Incident, Problem, Change, Request Asset and CMDB, Discovery, Knowledge and Self-Service Portal – 3+ years experience
·  ServiceNow development, configuring, administration operating and/or troubleshooting experience – 2+ years
·  Ability to communicate (both orally and written) effectively to various audiences
·  Ability to create formal documentation for systems administration, operations, and maintenance
·  Excellent teamwork skills
·  Ability to obtain and maintain a Secret clearance.
Country/Region

United States
Preferred Technical and Professional Experience

Any one or more of the following skills:
·  Experience with ITSM products – up to 3 years
·  Experience working in an enterprise cloud operations environment – up to 1 year
·  Customer Service oriented
·  ServiceNow certifications (Application Developer or Implementation Specialist or Administrator) - Preferred
·  A+ Certification – Preferred
·  Security+ Certification – Preferred
Secondary Job Category

Services Specialist
Eligibility Requirements

·  US Citizenship
Early Professional Track

Not Applicable - Professional Hire