Offers “IBM”

Expires soon IBM

Service Management - Service Coordinator

  • Internship
  • Budapest (Budapest)

Job description

Within the IBM Client Innovation Centre our professionals offer high level engineering consultation service and ensure the operation of business critical IT systems of different customers.
We are looking for a Service Manager to manage the contract between with our customer. If you are interested in the coordination of customer related operational issues, have a good sense of customer care and experience in handling complex customer requests, than this is an outstanding opportunity to advance in your career.

Responsibilitie
·  Coordinating the Customer related operational issues, with having the business impact and good sense of customer care as priority
·  Keeping contact between the Customer and service operations, understanding the Customer needs
·  Understanding the full technical scope of the systems operated for the Customer
·  Ensuring stable operation and operational quality for the Customer with proactive control
·  Monitoring and reporting of contractual quality (OLA, SLA)
·  Customer specific workflow control (if a Problem, Incident or Change affects more internal or external teams/partners, SM coordinates the activities)
·  Daily review on Incidents or Changes, or Problems
·  Daily administrative tasks
What we offer
·  Attractive compensation package with competitive base salary and benefits
·  High-quality trainings and opportunities to acquire official professional certificates
·  Long-term career development opportunities within IBM, including over 170 countries
·  Nice work environment in Budapest, Infopark Employment for an indefinite period within a company with a powerful reputation for success, which is focused on innovation, growth and future technologies

IBMHAIS1

Auto req ID

283249BR
Required Education

High School Diploma/GED
Role ( Job Role )

Service Availability Manager
State / Province

BUDAPEST
Primary job category

Technical Specialist
Company

(0386) IBM Data Storage Systems Information Technology LLC
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

Bachelor's Degree
City / Township / Village

BUDAPEST
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Ability to technically coordinate and control
·  Customer oriented attitude
·  Fluent English knowledge
·  Excellent communication skills on both business and technical level
·  2 years general IT experience
·  Experience in coordination of small teams (on temporary basis)
·  Ability to document and track his/her work accurately
·  Stress resistance
·  Clean criminal record (Erkölcsi bizonyítvány)

Country/Region

Hungary
Preferred Technical and Professional Experience

·  Fluency in Hungarian
·  IT knowledge in the field of Infrastructure
·  German language knowledge
Secondary Job Category

Technical Services Specialist
Eligibility Requirements

None
Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

Yes
Introduction

At IBM, our Project Managers excel by leading and coordinating a project team's overall performance, scope, cost, and deliverables. Our clients rely on timely and efficient status reports, and as Project Manager, you will drive the charge with project direction, metric definition, and performance management. If you are ready to help our clients and project teams succeed, we would love to meet you!
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Make every future a success.
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