Offers “IBM”

Expires soon IBM

Service Coordinator

  • Internship
  • Columbia (Boone)
  • Hotels - Restaurants

Job description

This role supervises, coordinates and maintains on a daily basis, the levels of service agreed with and expected by the customer (SLA or equivalent documents) while keeping a constant focus on improving the performance of the services provided. Note: This role is scalable, i.e., for small contracts the Service Manager or Deputy Project Executive would typically execute this role as well. They represents the customer viewpoint to the delivery organization resources allocated (from the Operational Competencies) to the contract.

Responsibilities:
·  Be the first Service Management contact point for the delivery organization for all the "operational activities of the customer".
·  Assume the leadership and the operational responsibility for the resources (from the Operational Competencies) allocated to the customers or services under his responsibility.
·  With agreement from the Service Manager or Deputy Project Executive, be the customer's focal point for all aspects concerning service delivery on a day to day basis taking any necessary actions to maintain and to reinforce the quality of these operational contacts.
·  Own the operational Service or Customer documentation used within the delivery organization and assume responsibility for its update.
·  Assume responsibility for updating the hardware and software inventories in accordance with asset management processes.
·  Participate in service status meetings of the delivery organization, providing information and analysis related to the services delivered to the customer and support the Service Manager or Deputy Project Executive in the service status meetings held with the customer.
·  Raise requirements to the relevant delivery organization functions in order to improve efficiency.
·  Provide the Service Manager or Deputy Project Executive with reports on workload monitoring.
·  Participate in contractual customer meetings upon the SM/DPE's request.
·  Obtain the Service Manager or Deputy Project Executive's agreement to providing additional resources which may affect costs.
·  Support the Service Manager or Deputy Project Executive in the establishment of customer satisfaction measurements with regard to due services.
·  Ensure the coherence of the backup and data recovery plan.
Auto req ID

333680BR
Required Education

High School Diploma/GED
Role ( Job Role )

Systems Administrator
State / Province

MISSOURI
Primary job category

Technical Specialist
Company

(0147) International Business Machines Corporation
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

Associate's Degree/College Diploma
City / Township / Village

Columbia
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Understanding of the ITIL disciplines within a commercial environment.
·  At least 3 years of relevant IT experience within Incident, Problem- and Change Management.
·  Ready to work shift.
Country/Region

United States
Preferred Technical and Professional Experience

·  ITIL Accredited.
·  Experience in three SMDC disciplines.
·  Experience on delivering within a Service Management environment.
·  Ideal candidate:
·  Understands the Service Management processes and systems.
·  Understands and can explain ITIL disciplines.
·  Previous PCM experience or has successfully performed in several roles on an account.
Secondary Job Category

Technical Services Specialist
Eligibility Requirements

·  None
Position Type

Early Professional
Early Professional Track

Industry Early Professional
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

Yes
Introduction

System Administrators are the gatekeepers to the many systems that run our company and our clients. As a System Admin with IBM, you will have the opportunity to provide high-value IT services and leverage our leading-edge technology portfolio in our global network. Your work has a direct impact on the day-to-day productivity of our business by ensuring integrity of, and access to, our most important resource: data.
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Make every future a success.
  • Job directory
  • Business directory