Network Engineering Security Service Owner

Job description

Be the Service Owner of a security service utilized by internal company consumers. (653)
Duties include:
·  Be the single point of contact and “owner” of the service, including working with the consumers of the service, various organizations and vendors which provide the different components of the service, our internal finance organization, executive management, corporate audit and corporate business controls.
·  Create and maintain information describing the service; including terms of service, service engagement information, service descriptions, Q&A, etc.
·  Work with internal and external organizations which provide components used to create the service to ensure delivery excellence and meeting of SLO, SLE, SLA; resolve problems with service; life cycle manage the components of the service
·  Maintain the service offering's short- and long-term service offering strategies and delivery plans
·  Assist customers in their use of the service, including technical consulting on how the service can be used for a specific customer situation, lead problem determination and resolution efforts when problem is not resolved by level 1,2,3 operational support teams, respond to customer feedback, response to service related questions, including how the service operates, its security compliance, and technical architecture.
·  Lead projects which improve the service, including creation of appropriate project plans and the application of project management tools, techniques, approaches.
·  Ensure service is operated effectively and in compliance with all security policies and practices
·  Develop and monitor all needed service operational metrics to maximize service availability, customer satisfaction, ensure compliance with security policies and practices.
·  Identify systemic problem with service or if a specific consumer's problem or concern was not resolved correctly, then identify the root cause and take actions to eliminate the potential for that problem in the future. Problem resolution will require working with service architects, service operations teams, teams outside of our organization.
·  Monitor financial aspects of the service and provide required forecasts and historical spend.
·  Provide lifecycle management view of service, including identification and driving projects for service improvements or maintenance actions. CIODEM20

Auto req ID

283154BR
Required Education

Bachelor's Degree
Role ( Job Role )

Information Architect
State / Province

NORTH CAROLINA
Primary job category

Architect
Company

(0147) International Business Machines Corporation
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

Up to 10% or 1 day a week
IBM Business Group

F&O
Preferred Education

Master's Degree
City / Township / Village

RESEARCH TRIANGLE PARK
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  4+ years of network or IT security experience with deep and broad knowledge of security concepts, practices, security controls, policy.
·  Familiarity with network architecture principles and practices, network equipment and its configuration with specific knowledge of Firewall, IPS and other network security controls.
·  Experience in operating network services within Enterprises.
·  Experience in working with service consumers to enable their “frictionless” consumption of a service and to resolve their problems.
·  Experience in communicating and maintaining service descriptions, service delivery processes, other artifacts required of a well-run service.
Country/Region

United States
Preferred Technical and Professional Experience

·  Certification in Networking
·  Certification in IT Security, i.e., CISSP
·  Experience with IT Service Management practices in an enterprise environment
·  Strong communication and presentation skills
·  Demonstrated ability to “own” delivery of an IT infrastructure service.
Secondary Job Category

Other Architect
Eligibility Requirements

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future sponsorship.
Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire
Location Statement

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
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About Business Unit

The Office of the Chief Information Officer (CIO) owns IBM's IT strategy and provides the tools, workstations, devices, and infrastructure that IBMers use to do their jobs every day. Put simply, our mission is to create a productive environment for IBM's 365,000 worldwide employees. Join us as we lead with design to drive simplicity and ease of use, engineering the systems that run the business, and innovating to transform the business.
About IBM

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