Microsoft Dynamics (CRM) Senior Business Analyst

Job description

IBM Global Business Services (GBS) is a team of business, strategy and technology consultants enabling enterprises to make smarter decisions and providing unparalleled client and consumer experiences in cognitive, data analytics, cloud technology and mobile app development. With global reach, outcome-focused methodologies and deep industry expertise, IBM GBS empowers clients to digitally reinvent their business and get the competitive edge in the cognitive era in over 170 countries.

Bottom line? We outthink ordinary. Discover what you can do at IBM.
IBM GBS is seeking Microsoft Dynamics Customer Relationship Management (CRM) Business Analysts to collect and analyze requirements and solve client problems using Microsoft Dynamics CRM solutions. You will serve as a liaison between clients and project consultants, particularly during initial project phases. You will work primarily on project execution but will be involved in sales support as well.

Microsoft CRM Business Analysts are responsible for identifying, developing and deploying end-user solutions in CRM systems. Using your deep functional knowledge and familiarity with the Microsoft Dynamics CRM application, you will ensure that client business requirements are met while providing a variety of advisory services around project management, business process development, implementation support and end-user training. If hired into a more senior role, you will work as the Business Solution Architect to design and implement holistic solutions (i.e., organizational structure, business processes, application customizations, and system integrations) around the Microsoft Dynamics CRM software package to meet the needs of our clients.

Primary Responsibilities:

Project Execution

·  Support the translation of client business requirements into CRM solutions, including requirements approval, communication, traceability and reuse
·  Contribute to the transfer of functional requirements to development and test teams
·  Use CRM workflow technology to automate business processes
·  Stay abreast on updates and new releases in CRM technologies (Microsoft's and its competitors)
·  Educate end-users on CRM functions

Sales Support

•Help determine and translate customer needs into a solution and approach

•Contribute to proposal development

•Contribute to scope, approach, and estimating input to the proposal team

Contribute to and participate in client demonstrations and presentations

Additional skills required:

·  Microsoft Office Suite, specifically Microsoft Word, Excel, PowerPoint, and Visio
·  Team Foundation Server (TFS)
·  Familiarity with Microsoft technologies/trends
·  Strong analytical, presentation, and writing skills
BENEFITS
Health Insurance. Paid time off. Corporate Holidays. Sick leave. Family planning. Financial Guidance. Competitive 401K. Training and Learning. We continue to expand our benefits and programs, offering some of the best support, guidance and coverage for a diverse employee population.
·  http://www-01.ibm.com/employment/us/benefits/
·  https://www-03.ibm.com/press/us/en/pressrelease/50744.wss CAREER GROWTH
Our goal is to be essential to the world, which starts with our people. Company wide we kicked off an internal talent strategy program called Go Organic. At our core, we are committed to believing and investing in our workforce through:
·  Skill development: helping our employees grow their foundational skills
·  Finding the dream job at IBM: navigating our company with the potential for many careers by channeling an employee's strengths and career aspirations
·  Diversity of people: Diversity of thought driving collective innovation
In 2015, Go Organic filled approximately 50% of our open positions with internal talent that were promoted into the role.

CORPORATE CITIZENSHIP
With an employee population of 375,000 in over 170 countries, amazingly we connect, collaborate, and care. IBMers drive a corporate culture of shared responsibility. We love grand challenges and everyday improvements for our company and for the world. We care about each other, our clients, and the communities we live, work, and play in!
·  http://www.ibm.com/ibm/responsibility/initiatives.html
·  http://www.ibm.com/ibm/responsibility/corporateservicecorps
Candidates that live in or near one of the following cities preferred, but all candidates considered: Atlanta, Chicago, Columbus, Houston, Dallas, Raleigh, Washington DC Metro Area, Piscataway, Philadelphia.

(2252)

GBSEA17

RWMS

Auto req ID

110108BR
Required Education

Bachelor's Degree
Role ( Job Role )

Package Solution Consultant
State / Province

MULTIPLE
Primary job category

Consultant
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

Up to 75% or 4 days a week (home on weekends - based on project requirements)
IBM Business Group

GBS
Preferred Education

Master's Degree
City / Township / Village

MULTIPLE CITIES
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  At least 3 years team lead experience or management experience of 5+ team members
·  At least 5 years project consulting experience in enterprise business application development and delivery (e.g., CRM, ERP, SCM, HCM)
·  At least 3 years project implementation experience using Microsoft Dynamics 365, Microsoft Dynamics CRM online, or Microsoft Dynamics CRM 2016, 2015, or 2013
·  At least 3 years project experience translating client business needs into software capabilities
·  At least 3 years project experience with business requirements analysis and modeling
·  At least 3 years project experience creating functional designs, test conditions and test scripts
·  At least 3 years experience working within a team environment
·  At least 2 years experience working with software development methodologies (Waterfall and/or Agile)
Skill-keywords

Microsoft Dynamics CRM 365 web
Country

United States
Preferred Technical and Professional Experience

·  At least 5 years consulting experience working for a global systems integrator
·  Microsoft Certified Professional (MCP)
·  At least 2 years project experience working with Microsoft Dynamics 365 Operations or Microsoft Dynamics AX 7, 2012, or 2009
·  At least 2 years project experience working with global and offshore project teams
·  At least 2 years experience with system integration or user acceptance testing
·  At least 2 years experience with organizational design
·  At least 2 years experience with business process design or re-engineering
·  At least 2 years experience with developing and implementing end-user training programs
·  At least 2 years experience implementing or using CRM systems to support sales and marketing functions
·  At least 2 years experience implementing or using CRM systems to support customer service, call center, or field service operations
Secondary Job Category

Other Consultant
Eligibility Requirements

·  none
Position Type

Professional
New Collar Role

No