Media Customer Support Analyst - IBM - Andover - Wizbii

Media Customer Support Analyst

  • By IBM
  • Andover (United States of America)
  • Reception / Administration

Job description

The Weather Company, an IBM Business is seeking a Media Customer Support Analyst for our Andover, MA office location. The CSA will provide customer support to facilitate the delivery of products and internet-delivered services to clients, provide technical and application support on TWC hardware and software, facilitate installation of workstations and remote systems and applications, support customer support objectives and achieve on-going business objectives.
·  Provide telephone/email/digital technical support to customers using TWC weather decision support and graphic display systems to include problem qualification, fault isolation, problem determination and problem resolution of system and applications problems
·  Open cases to implement repair of identified hardware failures and track to closure
·  Provide application support of software applications and remotely implement software upgrades on installed systems
·  Remotely implement add-on components/systems to existing client workstations and reconfiguration of software to support the new configuration, and remotely implement hardware installation as required
·  Remotely support training and implementation during the installation of systems and software
·  Enter all call and problem activity into Call Tracking System through to problem resolution
·  Escalate in a timely fashion all qualified system and applications issues that cannot be resolved within the Help Desk and track to closure
Auto req ID

Required Education

Associate's Degree/College Diploma
Role ( Job Role )

Remote Technical Support
State / Province

Primary job category

Product Services

(0147) International Business Machines Corporation
Contract type

Employment Type

Is this role a commissionable/sales incentive based position?

Travel Required

No Travel
IBM Business Group

Watson M&W
Preferred Education

High School Diploma/GED
City / Township / Village

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  1 year of related customer service experience or relevant internship, with demonstrated achievements and progressive responsibilities a plus
·  Remote problem determination skills in problem isolation, problem qualification and problem resolution
·  Technical knowledge of PC's and basic software applications, to include Windows Operating System(s) knowledge and familiarity
·  Ability to work evenings, weekends and on call as required

United States
Preferred Technical and Professional Experience

·  Weather knowledge
·  Knowledge of graphical applications such as Paint Shop, Photoshop, Gimp or other graphic application
Eligibility Requirements

Position Type

Early Professional Track

Not Applicable - Professional Hire
New Collar Role

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About IBM

IBM est leader mondial au service de la technologie de l'information. Ses activités, toujours au service de l'innovation, gravitent autour du matériel informatique, des logiciels et des services informatiques. Fondé en 1911, cette multinationale américaine a son siège social général à New York, aux États-Unis. En France, c'est à Bois-Colombes que se situe le siège depuis 1914. IBM France est aussi présent dans toutes les plus grandes villes françaises (Paris, Lyon, Marseille, Toulouse, Bordeaux, Montpellier...) et compte plus de 11000 collaborateurs.

L'entreprise très dynamique et en constante recherche d'innovation recrute régulièrement de jeunes diplômés en stages, alternances, VIE, CDD ou CDI pour être acteur de ce mouvement. La société offre des postes de consultants, de chefs de projet, architectes d'application, ingénieurs systèmes, mais prend également en charge des métiers tels que les ingénieurs marketing ou responsables ressources humaines. Peu importe la carrière que vous souhaitez bâtir, IBM peut vous permettre de vous épanouir grâce à ses nombreuses opportunités à travers le monde.

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