IBM z/OS Software Engineer

Job description

As an IBM z/OS Software Engineer, you will be part of a team that provides technical support to IBM Z software and solutions. In this role, you will provide technical support assistance to IBM clients using problem determination and problem source identification skills in zOS. This includes reading/analysis of code as well as a review of memory dumps, logs, and traces. In addition to technical skills in your IBM Z component, you will use your communication skills to directly interface with some of IBM's largest customers. In doing so, you will be forming action plans and collaborating with the customer as well as other IBM teams to drive problems to a solution. Problems can take the form of usage/how-to as well as code defects.

After extensive technical and process training, your primary role will be to ensure timely response to Client high priority cases. Some off shift and weekends support coverage will be required as the candidate becomes proficient. Initial training will include building deep technical skills and process learning working alongside established and experienced technical professionals. With the deep skills established you will join a team that is dedicated to ensuring that the support agreement terms and response times are met.

You will be responsible for recommending and implementing new improvements to existing technical support tools, procedures, and processes. You will also be able to make improvements to zOS products to improve reliability, uptime, and serviceability. You should exhibit strong problem-solving skills, a desire to face new and unique challenges each day, and strong communication skills. You should be willing to learn the ins-and-outs of your zOS component as well as general IBM Z architecture skills. You should have strong knowledge of at least one programming language and be open to learning new languages that are unique to the IBM Z environment.

Longer-term career path and growth could be as a Software Developer/Senior Technical Staff within a specialized area of IBM Z Software.

Auto req ID

315664BR
Required Education

Bachelor's Degree
Role ( Job Role )

Software Developer
State / Province

NEW YORK
Primary job category

Software Development & Support
Company

(0147) International Business Machines Corporation
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

Systems
Preferred Education

Bachelor's Degree
City / Township / Village

POUGHKEEPSIE
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  1-3+ years' experience providing technical support assistance to clients
·  1-3+ years' software development experience
·  1-3+ years' experience with a programming language (example: Python, Java, C, C++,etc)
·  Experience reading and analyzing code as well as reviewing memory dumps, logs, and traces.
·  Strong customer-driven focus with the ability to listen and understand both situational and technical issues
·  Excellent verbal and written communication skills as well as solid presentation, and organizational ability
·  Aptitude to produce strong work documentation with attention to detail
·  Solid analytical and problem-solving skills
·  Focused and results orientated with strong prioritization skills
·  Capable of working within a team as well as the aptness to succeed in high-pressure, dynamic situations requiring a large degree of autonomy
·  Strong customer-driven focus with the ability to listen and understand both situational and technical issues

Country/Region

United States
Preferred Technical and Professional Experience

·  Education or experience in/with on of the following: IBM 390 Assembler, PL/X, REXX, Python, Java, C, or C++ Programming
·  z/OS or Middleware knowledge
·  Knowledge of MVS SLIP, DUMP reading, Generalized Trace Facility (GTF), as well as IPCS, and ISPF
Secondary Job Category

Other Software Development & Support
Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire
Location Statement

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
New Collar Role

No
Introduction

Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do. Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.