Offers “IBM”

Expires soon IBM

HelpDesk Talent Care Advisor

  • Internship
  • Heredia, COSTA RICA
  • HR / Training

Job description

The Recruitment Call Center agent will interact with customers to provide information in response to inquiries about their job application and the hiring process in our client s company.

Responsibilities:
-Resolve customer inquiries via phone, email and chat.
-Greet customers warmly and ascertain problem or reason for their call.
-Use telephones to reach out to customers and verify account information.
-Assist with steps on how to apply for a position on the careers website.
-Assist with hiring process questions.
-Work with hiring managers to ensure proper customer service is being delivered.
-Set up and calculate referral bonuses for internal employees.
-Act as the company gatekeeper.
-Create / reset customer passwords for client s careers website.
-Advise on company information.
-Compile reports on overall customer satisfaction.
-Perform other miscellaneous duties as required by management
Auto req ID

360544BR
Required Education

High School Diploma/GED
Role ( Job Role )

HR Service Administrator
State / Province

HEREDIA
Primary job category

Human Resources
Company

(0804) IBM Business Transformation Center, S.r.l.
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GBS
Preferred Education

High School Diploma/GED
City / Township / Village

Heredia
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  At least 1 year experience in Experience in office environment using the telephone and computer as the primary instrument to perform your job duties
·  At least 1 year experience in Experience with computers, including in-depth internet knowledge and working proficiency in Word, Excel, and Outlook.
·  At least 1 year experience in Experience in Customer Service
·  Fluency in English
Country/Region

Costa Rica
Preferred Technical and Professional Experience

N/A
Secondary Job Category

Business Outsourcing Delivery - Human Resources
Eligibility Requirements

N/A
Position Type

Early Professional
Early Professional Track

No Track
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

Yes
Introduction

The HR Service Administrator is an integral part of IBM and HR. Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients. Help IBMers to build their career by providing them with a personalized experience. In this role, you can be part of a team that works with all areas of our global organization and is empowered to achieve goals that align with IBM strategy.
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Make every future a success.
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