A Help Desk Analyst is responsible for the organization and timely and accurate processing of F&A transactions and all related tasks to achieve the agreed business goals. They ensure the delivery of a high quality, customer focused service to external and internal clients. They prioritize their tasks and choose the most appropriate approach. They have an overview over their own expertise within their team and need to adhere to the control framework in place. They recommend improvements to existing procedures and processes. Assumes additional responsibilities as assigned. The employee prioritizes tasks and chooses the best method.
Seeks and exchanges information, ideas, and concepts. Some presentation skills are necessary.
May require negotiation to achieve coordination.
Use specialized technical knowledge to identify, evaluate, and resolve various interrelated problems from several sources.
Recommends improvements to established procedures.
Responsible for a variety of interrelated processes within well established procedures.
Responsible to set work schedules individually or as a team member. Process is monitored as required. Provides technical guidance.
Accountable for individual results and for the impact of the results on the team, interrelated activities, or project.
Auto req ID
Associate's Degree/College Diploma
Role ( Job Role )
Fin & Admin Business Analyst
State / Province
Primary job category
(0804) IBM Business Transformation Center, S.r.l.
Is this role a commissionable/sales incentive based position?
IBM Business Group
City / Township / Village
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
· College degree in Administration, Accounting, Banking, Industrial Engineering, Finance.
· Intermediate English
· Intermediate Portuguese
· One or Two years of previous working experience in Help Desk
· Knowledge in Procure to Pay processes
· Customer service advocate.
· Excel intermediate.
Preferred Technical and Professional Experience
Secondary Job Category
Business Outsourcing Delivery - Fin & Admin
Early Professional Track
For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role
The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.
Your Life @ IBM
What matters to you when you're looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.