As a Help Desk Analyst you will work in a call center environment. Analysts will intercept, document, troubleshoot, resolve and communicate issues via phone and ticket system. Knowledge base is available for analyst support.
IBM is hiring these positions to be located at our Rocket Center, West Virginia office (near Cumberland, MD). United States Citizenship, relocation to the Rocket Center area, and the ability to obtain and maintain a clearance are required.
The Public Service Sector consulting practice is a trusted advisor to federal, state and local governments, partnering to meet challenges and responding quickly to citizen demands, business needs, new economic conditions, and changing legislative priorities and policies.
Auto req ID
High School Diploma/GED
Role ( Job Role )
Technical Support Professional
State / Province
Primary job category
Software Development & Support
(0147) International Business Machines Corporation
Fixed Term - Long Term
Is this role a commissionable/sales incentive based position?
Up to 10% or 1 day a week
IBM Business Group
City / Township / Village
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
· Strong technical skills (2 years)
· Strong communication/customer service skills and the ability to work in a metrics driven environment. (2 years)
· Ability to obtain public trust clearance
· High School Graduate (minimum)
Preferred Technical and Professional Experience
· College experience (1 to 2 years). Good working knowledge of PC usage and typical end user problems (2 years).
· Moderate Background Investigation.
Early Professional Track
Industry Early Professional
US Citizenship required.
IBM intends this job to be performed entirely outside of Colorado.
New Collar Role
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Life @ IBM
What matters to you when you're looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.