The IBM Garage was founded by a handful of people in 2014, to help clients adopt IBM Cloud – which was a new thing at the time. The Garage’s way of accelerating business value for its clients has proved so successful that it has expanded steadily, covering more and more of IBM’s portfolio worldwide. A client recently described their experience with us by saying that the Garage “felt like working with a highly agile and creative startup, but at the same time we had full access to the competence, quality, and scale of IBM.”
A brand-new subset of the Garage has been created this year to help introduce our largest clients to the power and speed of working with the Garage to solve their business challenges. We keep our clients focused on their end users and business outcomes, and we help match their needs with IBM’s enterprise technological capabilities.
Your Role and Responsibilities
Naturally we don’t expect that you have experience with every activity listed here, or that you have used every tool that we use. But we do expect you to demonstrate that you have an aptitude for the activities, an ability to learn new techniques and tools, and a curiosity and drive to take on new challenges and thrive in uncertain circumstances.
Your primary focus will be facilitating interactive workshops with clients. We have a set of standard approaches, but every engagement is a little bit customized – sometimes on the fly. One workshop might be about getting alignment to pursue use-case out of many. Another will be discovery to better understand one particular initiative. Another will be a design-thinking workshop to generate solutions to a problem. Another will be using Lean Startup to scope down an opportunity to a Minimum Viable Product to test out a hypothesis.
When your team is asked to work on a client project, you will take part in prep calls with the team to determine the right fit between the client and the Garage, and to decide on an approach for the workshop. You’ll be on calls with the client to identify stakeholders and subject-matter experts who should attend.
When it comes to workshops, Garage Designer shifts among three roles as necessary: Facilitator, Consultant, and Designer.
· As a Facilitator, you will set up some of the logistics and customize the materials beforehand. Then you’re kicking off the meeting, running the activities, keeping things on track, and keeping a high-level view toward a successful outcome.
· Simultaneously, you’re a Consultant, building a relationship with interdisciplinary IBM and client teams to deliver value to the client and create opportunities for IBM.
· As a Designer, you’re advocating for the end user’s needs and good user experiences. After a workshop, you might create designs for a Proof of Concept, a demo, a Minimum Viable Product, or some other way of demonstrating IBM’s ability to meet the client’s needs. This could require a few days or a few weeks. (Currently we use Sketch for wireframes, and InVision for clickable prototypes.) You might engage in information architecture, research, or evaluation. You’ll occasionally have the opportunity to bring other skills to the table, like visual design, video, or illustration.
Your squad will know an engagement is successful when it has guided customers through our process to where they are aligned on outcomes, convinced of the efficacy of IBM’s technology, and committed to working with IBM’s people, products, and services.
Be aware that for this particular Garage Designer position, the design work is concepts and processes – uncovering business value, defining a problem, shaping solutions, and proving them out. What you’re creating will look less like a visual designer’s portfolio and more like a user researcher’s portfolio.
Designers at the Garage, and at IBM
At the Garage, we’re a resource for one another, sharing our experiences. We expect you to demonstrate a growth mindset and to keep learning – and to contribute what you learn back to our practice. And you’ll be part of the IBM design ecosystem, which is the largest design consultancy in the industry.
You can learn more about the Garage Method here: www.ibm.com/garage/method
And about design across IBM here: wibm.com/design
Required Technical and Professional Expertise
· At least 5 years of UX Design. Highly skilled work in visual and UX design; excellent written communication and storytelling skills. Experience in an Agile, collaborative environment, understanding stakeholder requirements and ensuring that designs serve the users.
· At least 3 years in a client-facing role, including workshop facilitation to shepherd clients through design-thinking methods, anticipate client needs, and work with peers and executives to help ensure an excellent experience for the client.
· At least 2 years using design thinking and agile practices, applied to software and to other areas of business.
· At least 2 years in a Lead Designer role with the ability to articulate the value of design to non-designers, support non-designers in making make their way through new concepts, and adjusting techniques to ensure all clients gain a clear understanding of the value of design and of their roles in achieving an ideal user experience.
Preferred Technical and Professional Expertise