Garage Designers in IBM's Garage are part of a cross-functional team that delivers a unique client co-creation experience to accelerate client transformation.As part of an entrepreneurial team, you will lead UX and customer/user journey design for prioritized use cases and minimum viable skills (MVS),often reimagining how work is performed. You will synthesize research, client insights and requirements to craft user experiences that connect people in meaningful, enduring ways with products, services,andbrands. You will apply information architecture, research,and evaluation in user design. You will facilitate and lead design sessions with clients and IBM team, using contemporary methods and tools. Youwill connect the dots at both abstract and tacticallevelsas 50% of role is software focused and 50% is facilitating. An ideal candidate is empathetic, expressive, inquisitive, and divergent.
To be successful in this role you will need to:
•This is a unique role as you are a Designer who identifies technical solutions in addition to providing UX and UI solutions, including helping the team draft RFPs.•Be comfortable framing business solutions around technology•Guide the team to think about objectives in a new manner and overcome challenges by creating unique solutions •Be highly skilled in both visual and UX design; have excellent written communication and storytelling skills•Apply IBM Design Thinking methods, translating requirements into hypotheses, research,and facilitation to uncover emotional connections with products•Works in an Agile, collaborative environment to understand stakeholder requirements and ensure that designs address user pain points and serve the users with an elite experience•Build and maintain a trusted relationshipwith crossdisciplinary IBM and client teams•Work closely with senior leaders, explaining design decisions to build consensus•Provide thought leadership among the network of Designers and client stakeholders•Turn ideas into reality with a focus on innovation and development of new processes, ways of work, and technology•Demonstrate a growth mindset and continuous learning by staying up to date on the latest design tools and methods•Applyrelevant industry experience to shape solutions
Auto req ID
Role ( Job Role )
Client Technical Specialist
State / Province
Primary job category
(7600) IBM Japan, Ltd.
Is this role a commissionable/sales incentive based position?
Up to 50% or 3 days a week (home on weekends - based on project requirements)
IBM Business Group
City / Township / Village
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
•At least 3 years UX Design with an appreciation of the application of typographic skills, understanding of color and visual hierarchy, iconography,and aesthetics
•At least 3 years in a client facing role, including workshop facilitation to shepherd through the IBM Client Garage methods, anticipate client needs, and work with peers and executives to help the client have an excellent experience
•At least 2 years using design thinking and agile practices beyond software to all levels of business
•At least 2 years as in a Lead Designer role with the capability of supporting non-designers mentally make their way through new concepts and adjusting techniques to ensure all clients leave with a clear understanding of the value of design and their role in reaching the ideal user experience
Preferred Technical and Professional Experience
Secondary Job Category
Technical Sales Specialist
Early Professional Track
Not Applicable - Professional Hire
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Client Technical Specialists (CTP) are the technical experts and advisors to clients, IBM sales teams and/or IBM Business Partners. As a CTP you understand the client's business requirements, technical requirements and/or competitive landscape. You apply your business insights, build and maintain client relationships, incorporate hardware, software and services into client-valued solutions and ensure client readiness for the implementation of technical solutions. This is an opportunity to shape the future for both IBM and its clients. Start your journey now!
Your Life @ IBM
What matters to you when you're looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit
IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
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