Offers “IBM”

Expires soon IBM

Enterprise Tier1 Support Engineer – Trusteer

  • גבעתיים, ישראל
  • Infra / Networks / Telecom

Job description

Introduction
A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with technical issue, you’ll love your career at IBM.

Your Role and Responsibilities
Trusteer, a part of IBM Security Group, is seeking an Enterprise Tier1 Support Engineer to act as a technical focal point for Trusteer's customers,
and use our customer relationship management system to update tickets/customer info.
The support engineer’s responsibilities include:

• Act as a technical focal point for IBM Trusteer customers, using several communication channels such as ticketing system/e-emails / phone calls
• Troubleshoot and conduct an in-depth analysis of IBM Trusteer systems and possible causes of issues to resolve customer problems
• Act as "first-line support" to provide all necessary information to the escalation team. Serve as an interface for other organizational units in the company
• Work in a diverse international environment
• 8-hour shifts, including evening and Friday shifts

Required Technical and Professional Expertise
• Proven work experience in enterprise technical support, IT, support or as a technical engineer
• Ability to troubleshoot, understand flows and provide creative technical solutions
• Fluent English and excellent customer-facing and communication skills (verbal and written)
• Other qualifications: Good interpersonal skills, multi-tasking, self-learning, highly motivated and a team player

Preferred Technical and Professional Expertise
• A Bachelor's degree in a relevant field
• Fundamental knowledge of HTML, JavaScript, SQL
• Experience with web technology
• Technical background working with Windows/MAC /Android operating systems – advantage
• Basic familiarity with the Cyber Security field Web technology

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