Enterprise Operations Center Technician

Job description

IBM Global Business Services (GBS) is a team of business, strategy and technology consultants enabling enterprises to make smarter decisions and providing unparalleled client and consumer experiences in cognitive, data analytics, cloud technology and mobile app development. With global reach, outcome-focused methodologies and deep industry expertise, IBM GBS empowers clients to digitally reinvent their business and get the competitive edge in the cognitive era in over 170 countries.

Bottom line? We outthink ordinary. Discover what you can do at IBM.

The Public Service Sector consulting practice is a trusted advisor to federal, state and local governments, partnering to meet challenges and responding quickly to citizen demands, business needs, new economic conditions, and changing legislative priorities and policies.

As a team member for our client, the Enterprise Operations Center (EOC) Technician will support projects and customers within the IBM's clients program. This position focuses on monitoring the enterprise IT infrastructure such as:

·  Cloud and Physical Servers running various OS types (i.e. Windows, Linux)
·  VMWare environment and associated tools
·  SAN, NAS and associated storage hardware
·  Backup hardware and software
·  Network Switches (Cisco, Arista, NSX)
·  Network Load Balancers (A10)
·  Firewalls (CheckPoint)
·  SolarWinds

Candidates to this role are not required to know all the listed infrastructure, but foundation experience with at least one or two, is expected. The position will require day-to-day monitoring of the operation of the enterprise IT solutions as well as performing initial validation and troubleshooting, following Standard Operating Procedures (SOP)s and Run Books. The EOC is also responsible for following the Incident Management process which includes acknowledging alerts/alarms within defined server level targets as well as communicating outages and updates during incident remediation. Responsibilities will be to monitor and maintain all aspects of the solution, to include on-going documentation, maintenance and continuing optimization of the procedures to provide robust operations oversight while communicating status updates. This is a 24x7x365 position requiring rotating shift support as well as a US Secret Clearance or the the ability to obtain one. Once established, EOC Technicians are considered as candidates for potential for growth opportunities within the larger organization.

Benefits

Health Insurance. Paid time off. Corporate Holidays. Sick leave. Family planning. Financial Guidance. Competitive 401K. Training and Learning. We continue to expand our benefits and programs, offering some of the best support, guidance and coverage for a diverse employee population.

·  http://www-01.ibm.com/employment/us/benefits/
·  https://www-03.ibm.com/press/us/en/pressrelease/50744.wss

Career growth

Our goal is to be essential to the world, which starts with our people. Company wide we kicked off an internal talent strategy program called Go Organic. At our core, we are committed to believing and investing in our workforce through:

·  Skill development: helping our employees grow their foundational skills
·  Finding the dream job at IBM: navigating our company with the potential for many careers by channeling an employee's strengths and career aspirations
·  Diversity of people: Diversity of thought driving collective innovation

In 2015, Go Organic filled approximately 50% of our open positions with internal talent that were promoted into the role.

Corporate citizenship

With an employee population of 375,000 in over 170 countries, amazingly we connect, collaborate, and care. IBMers drive a corporate culture of shared responsibility. We love grand challenges and everyday improvements for our company and for the world. We care about each other, our clients, and the communities we live, work, and play in!

·  http://www.ibm.com/ibm/responsibility/initiatives.html
·  http://www.ibm.com/ibm/responsibility/

(2252) pshj

Auto req ID

189516BR
Required Education

High School Diploma/GED
Role ( Job Role )

Technical Support Professional
State / Province

COLORADO
Primary job category

Software Development & Support
Company

(0147) International Business Machines Corporation
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GBS
Preferred Education

Bachelor's Degree
City / Township / Village

BOULDER
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Experience in monitoring and troubleshooting Information Technology systems in a Data Center – 2 years of experience
·  Experience in operating and maintaining Network, VMWare or OS – 1 year
·  Ability to work under pressure to resolve outages and restore service
·  Ability to communicate (both orally and written) effectively to various audiences
·  Ability to create and follow documented Standard Operating Procedures
·  Ability to follow documented Incident Management Process
·  Ability to work within a ticketing systems; updating and creating tickets
·  Excellent teamwork skills
·  Ability to obtain and maintain a Secret clearance
Country/Region

United States
Preferred Technical and Professional Experience

·  Active Secret clearance.
·  A+ Certification
·  Security+ Certification
·  Network+ Certification
Secondary Job Category

Other Software Development & Support
Eligibility Requirements

·  US Citizenship
Position Type

Professional