Delivery Support

Job description

Seeking a highly motivated individual as an IBM Technology Support Services (TSS) Project Manager supportingdirectclient-facing interaction & internalinfrastructureclients. Act as a single pointof contactcovering all major IBM and non-IBM service platformsand offerings. Engagement with TSSfield operations and Service Delivery Planning, Sales and Distribution, and Services Project OfficeExecutives. Clear understanding hardware service level attainments, scope,and how to achieve those objectives. Manage 3rdparty externalsuppliers and internal resources from other teams to attain objectives.Ability to perform project administration tasks including external supplier contract and cost management, financial forecasting, and cost frominternal resources. Maintain proper business controls, audit controls and high-level clientsatisfaction adhering to closed-loop-process management. Possess ability to adapt and manage an evolving client situation, critical situations and peak periods of delivery throughout the year. Responsible for performance reporting to clients representing internal teams and external suppliers. Communicate globally with other countries regarding maintenance delivery requirements and impacts on behalf of the US Infrastructure project office.
Auto req ID

321379BR
Required Education

Bachelor's Degree
Role ( Job Role )

Business Operations Professional
State / Province

JALISCO
Primary job category

Enterprise Operations
Company

(0178) IBM Servicios Profesionales, S. de R. L. de C.V.
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

Bachelor's Degree
City / Township / Village

Guadalajara
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

Bachelor's degree or equivalent Technical Degree Preferred

At least 4 years experience in Apply Communication Skills

At least 2 years experience in Lead Teams

At least 4 years experience in Use Problem Solving Techniques

At least 1 year experience in Manage Stakeholder Relationships

At least 1 year experience in Manage Project Finances

Readiness to travel 0% travel annually

English: Fluent

Country/Region

Mexico
Preferred Technical and Professional Experience

Ensure the client recognizes and acknowledges value in the overall IBM relationship for internal and external clients. This will include client escalations, analyzing performance, and acting in a consultative role on all aspects of maintenance service delivery. Ensure business is managed effectively through the knowledge and use of standard TSS cost financial recovery/billing and reviews, delivery service objectives, maintaining document repositories, the U.S call management team and supplier management team.

Secondary Job Category

Other Enterprise Operations
Eligibility Requirements

Bachelor's degree or equivalent Technical Degree Preferred

At least 4 years experience in Apply Communication Skills

At least 2 years experience in Lead Teams

At least 4 years experience in Use Problem Solving Techniques

At least 1 year experience in Manage Stakeholder Relationships

At least 1 year experience in Manage Project Finances

Readiness to travel 0% travel annually

English: Fluent

Position Type

Early Professional
Early Professional Track

Industry Early Professional
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

No
Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.