Customer Service Representative (Quezon City)

Job description

This role advises and guides the client regarding the use of a broad range of products, offerings, and services. Following a standard call flow and problem handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support. Using technical resources and tools, they support the client by answering questions and responding to client requirements. They utilize their product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations or performance. They guide the client, advising on potential resolutions and their implementation, and play a key role in overall client satisfaction.
Auto req ID

12831BR
Country

Philippines
Required Education

Associate's Degree/College Diploma
Role ( Job Role )

Customer Service Representative
State / Province

NATIONAL CAPITAL REGION (MANILA)
Primary job category

Technical Services
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
Preferred Education

Bachelor's Degree
City / Township / Village

TAGUIG CITY
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

With the global competition for talent increasing over the next decade, finding and retaining skilled professionals has never been more important. As an IBM Customer Service Representative, you'll work with client teams from countries around the world to help resolve important issues related to the client company'es services and products.As a CSR you'll perform first or second level support, receiving questions from direct calls and email or handling more difficult, time-consuming or specialized queries.
Country

Philippines
Preferred Technical and Professional Experience

N/A
Secondary Job Category

Other Technical Services
Eligibility Requirements

N/A