Customer Master Data Analyst

Job description

The KL CMDE ( Kuala Lumpur, Client Master Data Execution ) was set up in 2010 supporting the North America Client Master Data operation.

The CMDE team is responsible in the creation and maintenance of customer numbers (CMR). Customer number is a unique identifier of the customer which contains critical data such as Legal name, address, tax information and other IBM information such as the Global Buying Group ( GBG ), Coverage data and etc.

Employee who works under the KL CMDE team is employed under IBM GDC Malaysia Sdn Bhd based in Plaza IBM, Bandar Utama.

Employee is required to work following the US working hours and holidays"

1. Act as interface between customer (Internal/External) and IBM setting realistic expectations, resolving fulfillment related problems and providing support to customer ensuring a high level of satisfaction in any of the following areas:
·  Customer master records management
·  Order management
·  Contract management
·  Billing management
·  Supply management
·  Inventory management
·  Accounts Receivable management
·  QMF/SQL skill requirement 2. Ensure resolution of fulfillment related problems and disputes.
3. Maintain an awareness of orders and returns and communicates problems / issues to customers and appropriate IBM contact point.
4. Coordinate communications with customer and work with counterparts to resolve customer disputes and problems.
5. Respond to customer fulfillment queries and ensure satisfaction with IBM fulfillment practices.
6. Ensure compliance to all audit guidelines and adhere to all established processes.
7. Assume additional responsibilities as assigned.

Working Hours: 9.00pm - 5.30am

Auto req ID

174118BR
Required Education

Associate's Degree/College Diploma
Role ( Job Role )

Fulfillment Professional
State / Province

SELANGOR
Primary job category

Supply Chain
Company

(1097) IBM Global Delivery Centre (Malaysia) Sdn Bhd
Contract type

Fixed Term - Long Term
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

F&O
Preferred Education

Bachelor's Degree
City / Township / Village

PETALING JAYA
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

NA
Country/Region

Malaysia, Vietnam
Preferred Technical and Professional Experience

N/A
Secondary Job Category

Fulfillment
Eligibility Requirements

N/A
Position Type

Early Professional
Early Professional Track

Track unaligned
New Collar Role

Yes