Content Designer

Job description

Introduction
Thomas J. Watson said it best: “Good design is good business.” Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you?  If so, read on!

Your Role and Responsibilities
We are looking for talented content designers to help make a meaningful impact on how our clients use our products. You’ll do this by designing and developing technical product content, both inside and outside of the user interface (UI), with a focus on clarity, accuracy, and the user experience. The design team you’ll be joining is part of the worldwide design organization for Sustainability Software – a part of IBM that is collectively responsible for software products focused on AI-enabled solutions that assist our customers in making more informed and data-driven decisions about how to manage their business and services.

Responsibilities
·  Collaborate on driving a cohesive end-to-end content experience that moves clients through every phase of their product journey and drives their actions.
·  Design, develop, and publish IBM technical content (e.g. embedded in the UI, product tours, messages, product & API documentation, multimedia) that is easy to use, easy to understand, and easy to find.
·  Simplify technically complex concepts and details from multiple sources into consumable content that drives user actions.
·  Deliver clear, inclusive, accessible, and translated content for a global audience.
·  Research and design content based on user scenarios and use cases by understanding personas, delivering content for design iterations, developing and clarifying UI terms, actively contributing to design reviews and conducting user testing/research to validate content.
·  Collaborate directly with your Design team, Product Management, Development, Marketing, Support, Sales and Training to tell a cohesive product story. Use expertise and user empathy to influence product design decisions to deliver the best user experiences we can for our clients.
·  Share work in progress, along with giving and receiving critiques.
·  Own parts of the end-to-end authoring process: design, development, editing, production, translation, life cycle management.

Required Technical and Professional Expertise

·  Writing, curating, and editing content for accuracy, clarity, and usability.
·  Modeling and formatting content into viable, feasible, and desirable solutions.
·  Proven experience simplifying complex content for users.
·  Researching and studying a subject and its context to inform content.
·  Demonstrates ability to evaluate and design for the interactions between language and design elements to construct a logical, compelling narrative throughout user/client journey.
·  Can define and apply consistent voice and tone throughout a content journey.
·  Knowledge of markup languages (such as DITA XML, Markdown, HTML) and authoring tools (Oxygen).
·  Experience documenting detailed technical content such as APIs and SDKs.
·  Foundational understanding of UX design and design research.
·  Proven communication skills (written and verbal).
·  Portfolio or samples of previous work must be presented.
·  An awesome and positive attitude.

Preferred Technical and Professional Expertise

·  Experience working in an agile, squad-based, continuous delivery development model.
·  Able to work independently, with a strong sense of responsibility and commitment to a dynamic, team based environment.
·  Artificial Intelligence and Natural Language Processing (NLP) -- interest and ability to learn how to infuse AI into our content operations.
·  Experience with digital adoption platforms such as WalkMe.
·  Degree in Writing, English, Journalism, Communication, Information Design, or related field, or a technical degree.