Community Manager

Job description

The Community Manager is a ‘people person' with great customer service skills and the ability to moderate online and offline conversations with our IBM user and clients. Community Managers will have exceptional oral and written communication skills and are able to develop engaging content.

Ultimately, the community manager acts as the face and voice of our brand and manage all community communications. Our brand should be our users strongest ally.

This community manager role supports the IBM Analytics business that includes databases, information integration and governance, advanced analytics, data warehousing, Hadoop, and enterprise content management.

• Manage, grow and nurture the Community Advocate program
• Organize product briefing and roundtable for community advocates and influencers
• Liaise with the User Groups, provide content and event kits to them and help organize and run user groups events.
• Provide engaging text, image and video content for social media accounts
• Drive a regular cadence of newsletter and community blogs.
• Organize specialty events like Hackathons, Camps and Meetups
• Respond to comments and customer queries in a timely manner
• Monitor and report on feedback about our product and processes
• Organize and participate in events to build community and boost brand awareness
• Coordinate with Diamond and Communications teams to ensure brand consistency
• Liaise with Development and Sales departments to stay updated on new products and features
• Build relationships with customers, potential customers, industry professionals and journalists
• Stay up-to-date with digital technology trends

Auto req ID

82609BR
Required Education

Bachelor's Degree
Role ( Job Role )

Offering Manager
State / Province

CALIFORNIA
Primary job category

Design & Offering Management
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

Up to 10% or 1 day a week
IBM Business Group

Analytics
Preferred Education

Master's Degree
City / Township / Village

SAN FRANCISCO
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

• Bachelor's Degree in Communications, English, related field or equivalent experience
• Minimum of three years of community management or social media communications experience, preferably for a B2B brand desired
• Have created and executed a social media campaign
• Excellent verbal and written communication skills with a portfolio of published professional work; ideally in a variety of mediums including Blogs and social media
• Experience and practical knowledge of all major social media and video distribution platforms, and supporting applications
• Proven ability to work both in a team setting, as well as independently drive campaign efforts as needed
• Solid understanding of B2B marketing and the Enterprise Software landscape; Preferably with a knowledge of Business Analytics tool

Country

United States
Preferred Technical and Professional Experience

·  None
Secondary Job Category

Offering Management
Eligibility Requirements

·  None