Cloud Object Storage Account Manager – Key Accounts

Job description

IBM is the innovation leader in on-demand computing and cloud hosting and as one of the largest cloud hosting companies in the world, IBM Bluemix Infrastructure and Developer Services allows customers create single tenant, multi-tenant, or seamlessly integrated computing environments leveraging its world-class data center facilities and network Points of Presence around the globe. Bluemix integrates and automates all elements of its platform, empowering enterprises of any size with complete control, security, scalability, and ease-of-management via a proprietary Customer Portal and Open API.

An Account Manager within the Bluemix Infrastructure team is the primary point of contact for their assigned accounts and is ultimately responsible for the overall customer experience and growth of their accounts with an emphasis on cloud object storage expansion. This account manager will sell directly into their accounts while engaging with both the client and with internal teams to help solve customer issues and close additional net new revenue. The portfolio of accounts will be geographically dispersed throughout the continent from a wide variety of industries and verticals with an emphasis on object storage usage.

Responsibilities:
·  Establish personalized relationships with C-Level Executives in the Fortune 500 as well as born on the web, internet centric clients
·  Effectively deliver presentations regarding existing and future product offerings
·  Prepare solutions for tech-savvy clients to facilitate unpredictable growth
·  Communicate with customers and internal supporting teams via phone, email, tickets, and instant messaging to manage client relationships, solve customer issues, and drive sales.
·  Prepare sales quotes, negotiate offers, and process sales orders.
·  Engage with clients through a consultative sales approach to better understand their business needs, issues, strategies and priorities in order to deliver a value-added business solution.
·  Maintain long-term customer account growth targets and sales objectives.
·  Establish and grow relationships with key decision-makers and influencers within accounts
·  Engage regularly with existing clients to maintain customer relationships and to ensure ongoing customer satisfaction.
·  Provide technical and architectural recommendations to customers related to infrastructure and storage for current infrastructure and future business needs.
·  Help increase awareness of new and existing products and services to clients.
·  Illustrate how the application of additional products and services can be strategically utilized and implemented to meet client objectives.
·  Provide immediate escalation and on-going follow-up to issues and ensure resolution with customers during and after any difficult issues arise.
·  Coordinate with internal resources from varying departments to help solve customer issues, mitigate negative customer cancellations, and to deliver customer-tailored solutions to meet client objectives and requirements.

Key Attributes:
·  Successful track record of sales, negotiation, communication, and problem solving skills in a fast-paced environment
·  Strong organization and time management skills
·  Impeccable verbal and written communication skills and be comfortable presenting to different audiences
·  Ability to work collaboratively in a team setting
·  Self-motivated and disciplined while working in a driven selling environment with direct customer interaction
·  Sales tenacity and creativity when presented with difficult challenges and have a strong background in customer service
·  A strong technical background with an emphasis in storage as well as the ability to rapidly grasp new technologies
Auto req ID

86932BR
Country

United States
Required Education

High School Diploma/GED
Role ( Job Role )

Sales Specialist
State / Province

TEXAS
Primary job category

Sales
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

Yes
Travel Required

Up to 25% or 2 days a week (home on weekends- based on project requirements)
IBM Business Group

Hybrid Cloud
Preferred Education

Bachelor's Degree
City / Township / Village

DALLAS
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  At least 3 years sales experience in a technical or Cloud-related industry
·  At least 2 years sales experience in cloud-based storage
·  Working knowledge of Microsoft Office products (Word, Excel, Outlook, and PowerPoint) as well as online remote conferencing software (Webex/GoToMeeting)
·  At least 2 years experience in account management
Country

United States
Preferred Technical and Professional Experience

·  Working knowledge of cloud and the business objectives for IT outsourcing
·  Working knowledge of S3 and SWIFT object-based storage systems.
Secondary Job Category

Solution Sales
Eligibility Requirements

none
New Collar Role

No