Offers “IBM”

Expires soon IBM

Client Center Operations Administrator ( Poughkeepsie NY)

  • Poughkeepsie (Dutchess)
  • Administration

Job description

The IBM Systems Worldwide Client Center in Poughkeepsie, NY has an opening for an Operations Administrator.

This position serves as the single point of contact for IBM Sellers and Business Partners who wish to bring their customers to the Client Experience Center (CEC) for briefings and design workshops. The Operations Administrator manages all CEC scheduling, Insures IBM CTEBA compliance, generate CRM (Briefing Source) records and records Sales Connect Opportunity Numbers, Coordinates food/beverage orders, generates briefing package / agenda, interfaces with discussion leaders and executives, prepares security packages, confirms valid Non-Disclosure Agreements are in place, generates name badges and tent cards, greet clients on day of event, establish Box repository for all presentations and sends to clients post-event, provides discussion leader scorecards and collects automated survey results to create Net Promoter Score metrics.

In addition, this position is responsible for several back-office functions including: Generates recovery billing (domestic, international and Credit Card transactions), Generate CEC purchase orders, work orders and support / maintenance contracts, Runs management reports, Processes invoices, maintains CEC office supplies and client mementos, Oversees building maintenance agreement for cleaning in CEC, Processes moves/telephone/furniture/key requests for department and Supports Technology Showcase Program (pedestal implementation, graphics and content).

Requirements:
Exceptional Communications and Interpersonal Skills
Understanding of Accounts Payable and Accounts Receivable
Experience in generating purchase orders and IBM BOND
Familiar with Payment Card Industry (PCI) regulations and compliance
Able to Navigate Sales Connect CRM System
Understanding of CTEBA rules for Government Owned Entities and Public Sector Clients
Exceptional organizational skills – demonstrated ability to multi-task

Auto req ID

179404BR
Required Education

High School Diploma/GED
Role ( Job Role )

Project Manager
State / Province

NEW YORK
Primary job category

Project Management
Company

(0147) International Business Machines Corporation
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

Systems
Preferred Education

None
City / Township / Village

POUGHKEEPSIE
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

Exceptional Communications and Interpersonal Skills
Understanding of Accounts Payable and Accounts Receivable
Experience in generating purchase orders and IBM BOND
Familiar with Payment Card Industry (PCI) regulations and compliance
Able to Navigate Sales Connect CRM System
Understanding of CTEBA rules for Government Owned Entities and Public Sector Clients
Exceptional organizational skills – demonstrated ability to multi-task

Country/Region

United States
Preferred Technical and Professional Experience

·  Familiar with Microsoft Office Suite
Secondary Job Category

Other Project Management
Eligibility Requirements

·  None
Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire

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