As a Technical Support Professional at IBM you are the first point of contact with our clients. Your main responsibilities are to provide technical support and assistance to clients and business regarding their software issues. We provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye, and the world remains safe because of the dedication our Technical Support has to our clients. Whether you are working on projects internally or for a client, Technical Support is critical to the success of IBM and our CICS clients worldwide.
At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.
Auto req ID
Role ( Job Role )
Remote Technical Support
State / Province
Primary job category
(0023) IBM Bulgaria Ltd.
Is this role a commissionable/sales incentive based position?
IBM Business Group
City / Township / Village
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
· 5+ years experience working on z/OS mainframe
· 2+ years experience CICS system administration and upgrades
· Knowledge of CICS architecture
· Ability to take leading role in Critical Situation resolution
· Ability to work within a virtual cross-functional team
· Strong communication skills, ability to explain complex technical information
· Ability to remain calm under pressure, be well organized and self-sufficient
Preferred Technical and Professional Experience
· Prior experience using Customer Relationship Management tools such as Salesforce
· Knowledge Debugging tools (e.g. IPCS, Fault Analyzer)
· Experiences in USS, TCP/IP, SMP/E, RACF, VSAM
· Experiences in IMS, DB2, WAS, SSL, MQ, DevOps
· Skill in at least one of the following programming languages: Assembler, PL/I, COBOL and JAVA
· Problem Determination skills - experience using CICS dump and trace diagnostics aids
Secondary Job Category
Other Product Services
Early Professional Track
Not Applicable - Professional Hire
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Welcome to CICS!
CICS is the world's class leading application server software for IBM Z – serving 1.2 million transactions per second - that's 100 billion transactions in a day. CICS products have their highest profile among large financial institutions, such as banks and insurance companies, many Fortune 500 companies and government entities are reported to run CICS.
Our team is passionate about supporting client transaction processing applications around the world. We are an international, multi-cultural and diverse team of experienced technical support professionals.
We are seeking a dedicated team member interested in working on a great team that is committed to supporting IBM CICS customers across the globe. We are looking for candidates with prior support experience and a strong technical background. The candidate should have demonstrated strong written and verbal communication skills in English. The candidate should also be capable of putting the needs of the customer first while being mindful of technical best practices.
Your Life @ IBM
What matters to you when you're looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.