Bluemix Cloud Platform Enterprise Account Manager
Singapore Bachelor's Degree Sales
Job description
Bluemix Cloud Platform Enterprise Account Manager
Overview
1.Do you have Cloud Sales experience and are excited by Cloud
Technology?
2. Do you enjoy a challenge while you build a long lasting rewarding career?
3. Are you passionate about helping your Clients succeed?
4. Would you like to take the lead in new technologies and not just follow the crowd?
5. Do you want to be part of something big?
If your answer is yes to all 5 questions, we would love to talk to you about joining our growing Bluemix Cloud Platform Team, composed of likeminded Sales professionals. We will focus on your long-term career aspirations and invest in your future through continuous training, development and mentoring.
Job Description
A Bluemix Cloud Platform Enterprise Account Manager (EAM) is responsible of Nurturing existing Bluemix customer base by creating strategic relationship with key stakeholders within customer organizations. The Enterprise Account Manager (EAM) will work directly with the IBM customers as well as IBM's industry and enterprise sellers throughout the sales process. A successful Enterprise Account Manager maintains account relationships and engages in a consultative sales process by understanding customer needs, and matching those needs with the appropriate solutions to grow account revenue.
Responsibilities:
• Establish and grow relationships with key decision-makers, and influencers within customer base
• Maintain consistent communications with existing customers regularly in order to ensure customer satisfaction, and primarily in a manner preferred by the customer.
• It is required to meet with contacts in person in addition to correspondence via telephone, email, internal tickets, and/or online chat.
• Deliver the IBM's Cloud overview and presentations
• Successfully position the benefits of IBM's unique platform
• Engage customer base in dialogues related to IaaS and PaaS growth, including their planned and potential needs
• Coordinate efforts between various IBM teams in a collaborative manner to help achieve an optimal customer experience
• Collaborate with the technical team or CSM to design customer-tailored solutions.
• Participate in sales meetings and training sessions
• Gather and provide information to both customer contacts as well other sales team members.
Help increase awareness of new and existing products and services.
• Illustrate how the cloud services can be strategically utilized and implemented to meet their current and future requirements
• Participate in the development of new service ideas and sales strategies as needed
for the reasons why that lead to their decision.
• Prepare sales quotes, negotiate offers, and process sales orders
• Assist sales support teams with ensuring successful deployment and utilization of workloads in Cloud
• Ensure resolution on any/all outstanding issues and opportunities
• Monitor for any and all tickets on the account and escalate appropriately.
• Provide immediate follow-up with customer after any difficult issues arise, ensuring customer satisfaction with outcome
• Provide information to other IBM resources associated with the account when requested.
• Prevent negative customer churn and cancellation with proactive engagement in support and billing-related issues
Requirements
Sales:
· Skilled in customer account management
· At least 1 year work experience in Amazon AWS, Microsoft Azure, Cloud Foundry, or Heroku Cloud Computing technologies
· At least 6 month work experience in enterprise software or SaaS business model
· Sales acumen; skilled working in fast-paced selling environments with direct customer interaction and a range of customer types
· Strong presentation and pitch skills
· Sales tenacity and creativity when presented with difficult challenges
· Excellent follow-up and follow through skills
· Solid understanding of cloud and the business objectives for IT outsourcing
· Self-sufficiency; ability to work independently and as part of a team Excellent internal customer service, written, verbal and presentation skills
Technical:
· Technical, with the ability to rapidly learn and understand new technologies
· Possess basic proficiency in one or more of the following programming languages: Java, JavaScript, PHP, Python, Ruby, Swift
Auto req ID
89142BR
Required Education
Bachelor's Degree
Role ( Job Role )
Inside Territory Sales Representative
State / Province
SOUTH EAST
Primary job category
Sales
Contract type
Regular
Employment Type
Full-Time
ERBP
Yes
Is this role a commissionable/sales incentive based position?
No
Travel Required
No Travel
IBM Business Group
DigitalBusGrp
Preferred Education
Bachelor's Degree
City / Township / Village
SINGAPORE
EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
na
Country
Singapore
Preferred Technical and Professional Experience
na
Secondary Job Category
Client Sales
Eligibility Requirements
na
Position Type
Professional
Early Professional Track
Not Applicable - Professional Hire
New Collar Role
No