Big Data Support Analyst Co-op
San Jose (Santa Clara County) IT development
Job description
IBM is hiring a Big Data Support Analyst Co-op for our San Jose, California location. This co-op will work with our Big Data group including Big Data Technical Support, Big Data Development, Big Data Quality Assurance, Big Data Information Development, and other technical support teams where there is a product Integration. The role offers the opportunity to interact with integrated products and technologies plus provides the ability to engage with clients and understand how the technology is leveraged. The ideal candidate will be self-motivated to learn cutting edge technology and passionate about working with clients. The co-op role will be part-time beginning in Winter 2018 and continuing through the end of year.
This role specializes in performing and enabling remote technical support of IBM Big Data Software Products (IBM Db2 Big SQL, IBM Big Replicate). Responsibilities include:
· Providing technical support assistance to customers using problem determination/problem source identification skills for both defect/usage support
· Utilizing technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.
· Communicating action plans to the customer or IBM representative as appropriate.
· Recommending and implementing new, or improvements to existing, technical support tools, procedures, and processes.
· Making timely, accurate and complete updates in Case information to document all activities relating to the clients' reported problems (including issue severity, business impact, troubleshooting actions taken and planned, testing performed and resulting outcomes, issue validation procedures and solutions given)
· Employing efficient workload and time management skills by maintaining awareness of assigned Case severities and successfully prioritizing related tasks in a multi-tasking environment.
· Recognizing and minimizing client impact by using timely and appropriate escalation processes if new defects are identified, seeking and providing sufficient feedback as appropriate.
· Participating in product and process team training.
· Contributing to department attainment of organizational objectives and high customer satisfaction.
Auto req ID
122801BR
Required Education
High School Diploma/GED
Role ( Job Role )
Data Management Support Specialist
State / Province
CALIFORNIA
Primary job category
Technical Specialist
Company
(0147) International Business Machines Corporation
Contract type
Internship
Employment Type
Full-time OR Part-time
Is this role a commissionable/sales incentive based position?
No
Travel Required
No Travel
IBM Business Group
Hybrid Cloud
Preferred Education
High School Diploma/GED
City / Township / Village
SAN JOSE
EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
· Interest in working with leading edge technology
· Exposure/Adaptability to learning Open Source Technologies
· Linux system administration skills
· Proven understanding of computers and software applications in general
· Excellent verbal and written communications skills
· Proven organizational skills
· Self-motivation and a desire for on-going learning
· Ability to work comfortably independently as well as in teams
· Excellent troubleshooting skills
Country/Region
United States
Preferred Technical and Professional Experience
· Knowledge of Hadoop
· Knowledge of RDBMS (DB2 LUW Preferred)
· Experience with any programming language
Eligibility Requirements
None
Position Type
Intern
New Collar Role
No