Offers “IBM”

41 days agoIBM

Account Delivery Coordinator

  • Petaling Jaya (Petaling)
  • Teaching

Job description

Job Description / Duties:
The Account Delivery Coordinator role is an account administrative support role, working in a matrixed client account team environment, managing the provision of client deliverables for a specific client set.
Delivery coordination and Management is required for HW/SW and LOGO/OEM services as outlined in client contracts. Role tasks include:
·  Purchase Order Management – raise PO requests and process funds releases in IBM BonD system
·  Manage inventory additions and removals to contract/schedules & baselines
·  Obtain pricing approvals for new products/services
·  Prepare billing files for client submission and approval
·  Create Invoice/Billing requests in the IBM Billing Request Tool (BRT)
·  Process Time and Materials Requests for billing
·  Provide inputs into account forecast files relating to actual Cost and Revenue data
·  Raise and Process Contract Change Requests (ons/offs)
·  Analyse invoice reports and investigate and resolve disputed invoices
·  Maintain and store records on account electronic team rooms
·  Perform archiving of contract records as necessary
·  Generate contracted service activity performance reports – run queries and produce output files
·  Work closely with other teams to achieve client outcomes (including contract Deliverable, Commercial Delivery Mgmt, Subbie Relationship/Transition Mgmt teams)
·  Comply with IBM Business and Project Controls
Auto req ID

Required Education

Associate's Degree/College Diploma
Role ( Job Role )

Business Operations Professional
State / Province

Primary job category

Enterprise Operations

(1097) IBM Global Delivery Centre (Malaysia) Sdn Bhd
Contract type

Employment Type

Is this role a commissionable/sales incentive based position?

Travel Required

No Travel
IBM Business Group

Preferred Education

Bachelor's Degree
City / Township / Village

Petaling Jaya
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

Mandatory Skills:
·  Works well in matrixed, client focused team
·  Excellent Microsoft Office product skills - word processor, spreadsheet, presentation
·  Invoice, contracts, SLA & KPI preparation
·  Problem & change management skill
·  SQL Query knowledge
·  Excellent communication skills (written and verbal)
·  English speaking (written and spoken English)
·  Ability to work through problems/obstacles to achieve a desired result
·  Able to multi task and meet deadlines


Preferred Technical and Professional Experience

Preferred Skills – Overview (nice to have, but not limited to):
·  Ability to learn new business tools
·  General understanding of Contract and/or Financial processes
·  Proven Ability to manage to a defined Statement of Work and Customer Service Levels
·  Proven understanding of process improvement plans, Change control management and process controls
Secondary Job Category

Other Enterprise Operations
Position Type

Early Professional Track

Not Applicable - Professional Hire
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role


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About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
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