Expires soon IBM

3769531- UK Collections Analyst

  • Quezon City (District IV)
  • Bachelor's Degree
  • Logistics

Job description

As Cash Collections Analyst you shall seek to reduce receivable balances and maintain a high level of customer service. Service Provider shall utilize direct communication with customers by phone, fax, email or letter in order to resolve open disputes and obtain payment commitments

·  Contact and collect from external customers all aged receivables via Call or E-Mail
·  Issue reminders/letters in accordance with ConvaTec policies and procedures
·  Properly document the outcome of any contact with the customer (phone, email, fax, etc.) in the ARCollect to ensure audit trail and customer relations
·  Work with the business unit to proactively manage customer accounts via Weekly, Bi-Weekly or Monthly Call as required by the Market
·  Investigate and address customer claims regarding disputes
·  Respond to customer general inquiries
·  Respond to requests from Market Contacts
·  Research and verify receipt of payments; investigate residuals (short pays or overpay)
·  Notify OTC Team Lead regarding cash flow problems or unresponsive customers
·  Identify and process Refund requests
·  Identify and process Write-Off requests

Auto req ID

Required Education

Bachelor's Degree
Role ( Job Role )

Fin & Admin Business Analyst
State / Province

Primary job category


(0856) IBM Business Services
Contract type

Employment Type

Is this role a commissionable/sales incentive based position?

Travel Required

No Travel
IBM Business Group

Preferred Education

Bachelor's Degree
City / Township / Village

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

Required Skills/Competencies:
·  Accounting - with minimum supervision
·  Analysis – with minimum supervision
·  Account Reconciliation – with minimum supervision
·  Microsoft Excel

Preferred Technical and Professional Experience

Preferred Skills
·  ERP working experience
Secondary Job Category

Business Outsourcing Delivery - Fin & Admin
Eligibility Requirements

Position Type

Early Professional
Early Professional Track

Industry Early Professional
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role


Are you up for a challenge? Are you looking for your next career journey? Join us and become part of a diverse and global team of thinkers and doers. Work with exceptional, insightful, imaginative people that nurtures creativity and individuality
Your Life @ IBM

Your Life @ IBM :
IBM is the largest technology and consulting employer in the world, serving clients in 170 countries. In this new era of Cognitive Business, we're reshaping the future of health, education, fashion, travel, green energy, and more, using groundbreaking cognitive solutions, cloud computing technology, and quantum computing.
Imagine what you can do at IBM.
IBM's greatest invention is the IBMer. As an IBMer, you'll collaborate with outstanding, insightful professionals in an environment that cultivates creativity, and individuality. You will be part of an innovative team that strives to make the world work better and you will also have an opportunity to help our clients visualize a future that may not yet exist. Join us as we make the most of these existing times and discover what you can make as of this moment.
About Business Unit

IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
About IBM

Since establishing its presence in the Philippines in 1937, IBM has evolved to be a leading cognitive solutions and cloud platform company that demonstrates the power of innovation, data and expertise to improve business and society. With 25 consecutive years of patent leadership, IBM Research is the world's largest corporate research organization with more than 3,000 researchers in 12 labs located across 6 continents.
Our organization is comprised of the following subsidiaries:
IBM Philippines, Inc.
• Leading supplier of information technology hardware, software, & services in the country.
IBM Solutions Delivery, Inc.
• Provides IT expertise, delivering world-class technology services and business solutions.
IBM Business Services
• Foremost provider of Business Transformation Outsourcing for HR, F&A and Supply Chain Management services.