3651214: HR Service Administrator

Job description

The HR Service Administrator has the responsibility for a process administration within a country or across several countries for one or more assigned HR processes. The employee leads technical support or the business processes.

The EDM/WFA practitioner will provide support in processing information necessary for HR Process

Key Responsibilities will include but not limited to:
> Analyzes, inputs and processes data updates in the HR System to provide accurate and timely information to a variety of HR Services
> Provides services that rely on the processed employee data update to meet the demands of the Service Level Agreement (SLA)
> Collaborates with other teams in ensuring transactions are processed accurately and timely
> Ensure timeliness and accuracy of data inputs and reports
> Provides solutions to issues and coordinates with respective teams on brought up by client, vendor or contact center
> Creates, updates and reviews documentation related to processing, reports and job aids used to manage data
Auto req ID

221415BR
Required Education

Bachelor's Degree
Role ( Job Role )

HR Service Administrator
State / Province

NATIONAL CAPITAL REGION (MANILA)
Primary job category

Human Resources
Company

(0856) IBM Business Services
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GBS
Preferred Education

Bachelor's Degree
City / Township / Village

QUEZON CITY
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Candidates must be a Bachelor's Degree Holder of any course
·  At least 2-3 Years experienced HR Admin or Data Management/Analyst is required

Skill-keywords

This role encompasses HR Generalists and HR Specialists. They handle individual queries through calls and e-mail from all their customers (client employees and managers). Topics include, but are not limited to, Compensation & Benefits, Workforce Management, Skills Learning. The HR Generalists perform 1st level support and receive the queries first through direct calls and e-mails. The HR Specialists perform 2nd level support and handle more difficult, time consuming or special queries. This involves working closely with client HR teams in various countries. The employee prioritizes tasks and chooses the best method.

Skills:

Environment:
Experience and working knowledge in several interrelated departmental activities. Awareness of functional activities.

Communication/Negotiation:
Seeks and exchanges information, ideas, and concepts. Some presentation skills are necessary. May require negotiation to achieve coordination.

Problem Solving:
Use specialized technical knowledge to identify ,evaluate, and resolve various interrelated problems from several sources.
Recommends improvements to established procedures.

Contribution/Leadership:

Responsible for a variety of interrelated processes within well established procedures.

Responsible to set work schedules individually or as a team member.

Process is monitored as required.

Provides technical guidance.

Impact on Business/Scope:

Accountable for individual results and for the impact of the results on the team, interrelated activities, or project.
Country/Region

Philippines
Preferred Technical and Professional Experience

Employees in this specialty should have knowledge in various HR Management Systems (MRMS) such as SAP HR, Peoplesoft, Workday, SuccessFactors, etc. This will be key as they execute the different key Human Resource Delivery processing activities such as Data Maintenance and Payroll. This knowledge, coupled with their understanding of client-specific policy is essential for Human Resources Delivery specialties. Should an issue be identified, employees will need to reach out to upstream and downstream processes to resolve the issue. A good understanding of the end to end HRMS System and Process will allow them to navigate through these dependencies seamlessly. There may be occasions when employees will be required to perform system testing.
Secondary Job Category

Business Outsourcing Delivery - Human Resources
Eligibility Requirements

Bachelor's Degree
Position Type

Early Professional
Early Professional Track

Industry Early Professional
New Collar Role

No