3648303, 3648306 - Procurement Help Desk - Japanese

Job description

Job Title: Procurement Help Desk - Japanese
Employment Type: Regular
Location: 4F IBM Bldg. M, UP-Ayala Techno Hub, Commonwealth Ave., Diliman, Quezon City
Shift: Day, 7am to 4pm

The Procurement Operations Specialist is responsible for order fulfillment transactions and full buyer purchase order placement, resolution of blocked invoices as well as receive help requests from internal clients and suppliers.

1) Operational Buyer roles and responsibilities
• Review and understand requisition requirements, working efficiently with requester/client to ensure the issuance of accurate Purchase Orders to suppliers.
• Process Purchase Orders as per documented procedures, within the established turn-around time
• Trigger an effective execution of the sourcing process as required, according to the value of the purchasing transaction, through an adequate use of the available IBM and/or SAP tools and procedures.
• Ensure audit readiness of all purchasing documents at all times.
• Expedite Orders and returns upon request
• Process requests for new suppliers set-up as needed

2) Customer Assistance Center Agent roles and responsibilities
• Receive help requests from internal clients and suppliers and answer following established quality standards and protocol
• Create a call log for every help request during incoming call or upon email task id, using the available tools and following the established process procedures
• Conduct problem determination for client's question to determine appropriate answer or status
• Conduct problem determination for client's problem to determine appropriate escalation path for level two escalation
• Ensure that responses to clients are consistent with those documented in knowledge database
• Request support as needed from Team Lead and Manager

Auto req ID

223120BR
Required Education

Bachelor's Degree
Role ( Job Role )

Fin & Admin Business Analyst
State / Province

NATIONAL CAPITAL REGION (MANILA)
Primary job category

Finance
Company

(0856) IBM Business Services
Contract type

Regular
Employment Type

Full-Time
ERBP

Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GBS
Preferred Education

Bachelor's Degree
City / Township / Village

QUEZON CITY
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Excellent communication and Japanese language skills
·  Expert navigation of technology/tools, including MS Office.
·  Customer service oriented with strong problem solving, analytical and facilitation skills
·  Ability to handle multiple tasks.
Country/Region

Philippines
Preferred Technical and Professional Experience

·  Excellent communication and Japanese language skills
·  Expert navigation of technology/tools, including MS Office.
·  Customer service oriented with strong problem solving, analytical and facilitation skills
·  Ability to handle multiple tasks.

Secondary Job Category

Business Outsourcing Delivery - Fin & Admin
Eligibility Requirements

None
Position Type

Early Professional
Early Professional Track

Industry Early Professional
New Collar Role

No