3527144 - Technical Support

Job description

Manage email/calls by sending initial response and actions as per requests of T2 Engineer, Trading Partners, Clients and the likes
End to end responsibility of closing the tickets lies with the level - 1 team
Occasionally involves technical query resolution, managing queries that may involve working on HTML pages and the likes
Will monitor the central console and pro-actively raise service requests if needed
Manage elevations/escalations based on Service Request Severity
Auto req ID

200481BR
Required Education

Bachelor's Degree
Role ( Job Role )

Technical Support Representative
State / Province

LAGUNA
Primary job category

Product Services
Company

(0856) IBM Business Services
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GBS
Preferred Education

Bachelor's Degree
City / Township / Village

SANTA ROSA CITY
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

Technical/IT Background, College Grad, BPO experience
Country/Region

Philippines
Preferred Technical and Professional Experience

None
Secondary Job Category

Other Product Services
Eligibility Requirements

None
Position Type

Early Professional
Early Professional Track

Industry Early Professional
New Collar Role

No