3495203 - HR Service Administrator (Spanish-speaking)
Quezon City (Eastern Manila District) Bachelor's Degree HR / Training
Job description
The HR Service Administrator has the responsibility for a process administration within a country or across several countries for one or more assigned HR processes. The employee uses judgment in choosing the task/routine
HR Service Administrator-Payroll Processing
Employees in this specialty are knowledgeable in country specific end to end payroll process and activities to provide guidance on standard best practices, to provide support and address issues and escalations, to identify opportunity areas, designs new processes, and implements new/improved solutions to improve results and increase productivity, and to identify risk areas and corresponding mitigating activities for any special handling or deviation to standard process.
HR Service Administrator-Contact Center Query Resolution Processing
Practitioners in this specialty are responsible for receiving calls, emails, or chats and resolving HR-related queries from client employees using specific Contact Center Applications like InContact AdviseHR, Zendesk. The practitioner is responsible for handling information inquiries or requests about products, services or personnel received via telephone, fax, e-mail, or chat from customers, IBM personnel or business partners. Services provided may include, but are not limited to, the following: general inquiry support, service delivery support, education enrollment assistance, business partner service, data base management. They perform interrelated activities that deliver the primary service provided by the business function. They have knowledge and experience in using a few specialized tools and procedures to address the requester's needs.
Auto req ID
184970BR
Required Education
Bachelor's Degree
Role ( Job Role )
HR Service Administrator
State / Province
NATIONAL CAPITAL REGION (MANILA)
Primary job category
Human Resources
Company
(0856) IBM Business Services
Contract type
Regular
Employment Type
Full-Time
ERBP
Yes
Is this role a commissionable/sales incentive based position?
No
Travel Required
No Travel
IBM Business Group
GBS
Preferred Education
Bachelor's Degree
City / Township / Village
QUEZON CITY
EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
Payroll background preferred
US payroll background preferred
Spanish language proficiency
Skill-keywords
Good English communication skills
Country/Region
Philippines
Preferred Technical and Professional Experience
Problem Solving:
Use specialized technical knowledge to identify ,evaluate, and resolve various interrelated problems from several sources.
Recommends improvements to established procedures.
Contribution/Leadership:
Responsible for a variety of interrelated processes within well established procedures.
Responsible to set work schedules individually or as a team member.
Process is monitored as required.
Provides technical guidance.
Eligibility Requirements
N
Position Type
Early Professional
Early Professional Track
Industry Early Professional
New Collar Role
No