2020 Co-Op - Client Success Analyst

Job description

·  Aggregate, compile, and prepare reports using Microsoft Excel and the Cognos Business Intelligence (BI) suite of software
·  Drive recommendations and process improvements through proposing creative solutions to existing business processes
·  Prepare and distribute canned and ad hoc monthly reports to relevant business unit owners and address any concerns that may arise
·  Coordinate tracking, analysis, and reconciliation of resource databases to ensure resource changes are accurately forecasted and captured
·  Collaborate with technical team members to drive new initiatives and tooling development in the area of business intelligence and resource forecasting
·  Coordinate process and administer tooling for team duty rotation and support systems
·  Document standard operating procedures
Who You Are:
·  You are highly motivated and have a passion for ensuring client success.
·  You have very strong verbal and written communication skills, and aptitude for collaborative team work
·  You are great at solving problems; ability to drive results, and deliver viable solutions
·  You have the ability to understand and articulate complex problems, and communicate effectively with varying levels of management
·  Well organized with ability to manage multiple assignments and adapt to changing priorities in a fast-paced environment
Auto req ID

292755BR
Required Education

High School Diploma/GED
Role ( Job Role )

Technical Operations Analyst
State / Province

CALIFORNIA
Primary job category

Technical Specialist
Company

(0147) International Business Machines Corporation
Contract type

Internship
Employment Type

Full-time OR Part-time
Is this role a commissionable/sales incentive based position?

No
Travel Required

Up to 10% or 1 day a week
IBM Business Group

CLOUD
Preferred Education

None
City / Township / Village

SAN JOSE
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Proven experience working in Microsoft Excel
·  Proven experience with analytical reporting and data visualization

Country/Region

United States
Preferred Technical and Professional Experience

·  Basic knowledge with Cognos BI Suite of Software, Lotus Notes Applications, and/or IBM Domino and Notes Script
·  Basic understanding of project management principles
·  Basic knowledge of programming in VBA
·  Basic knowledge of visual design
·  Willing to travel up to 10% Interested in Computer Information Systems (CIS), Data Science/Analyst, Business, Math, Economics, Statistics or other similar technical or science majors

Secondary Job Category

Technical Services Specialist
Eligibility Requirements

·  none
Position Type

Intern
Early Professional Track

No Track
Location Statement

We consider qualified applicants with criminal histories, consistent with applicable law.
New Collar Role

Yes
Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems?

The Db2 Tools for z/OS Client Success team is looking for a Client Success Analyst Co-op to assist with the transformation of our worldwide support business.

Are you passionate about client experience, solving tough client problems? Are you looking for an internship/co-op experience that will immerse you in a fast-paced, innovative environment and enable you to deepen core skills? If so, we want to hear from you.
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

No matter where you work in IBM, you are making an impact. As an Early Professional with IBM, you will be taking on a key role with one of our industry-leading business units to work on the technology that is solving our most challenging problems and changing the way the world thinks.
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.