Offers “IBM”

22 days agoIBM

Hardware Remote Technical Support Engineer with German and English

  • Odra (Grad Zagreb)
  • Teaching

Job description

We are looking to hire Technical Support Specialist with client-first mind set. In this role you will be responsible to receive and record incident related information, provide remote technical support assistance to clients and IBM technical personnel on x86 server products in high availability product environments.

Your Responsibilities:
· Perform Problem Determination (PD) and root cause identification while focusing on positive client experience
· Provide remote troubleshooting and analysis assistance for installations, usage, and configuration related questions
· Respond to escalated customer calls, complaints, questions, and queries.
· Participate in standby rotation as part of 24/7 coverage


Auto req ID

Required Education

High School Diploma/GED
Role ( Job Role )

Remote Technical Support
State / Province

Primary job category

Product Services

(0033) IBM Croatia Ltd./IBM Hrvatska d.o.o.
Contract type

Employment Type


Is this role a commissionable/sales incentive based position?

Travel Required

No Travel
IBM Business Group

Preferred Education

Bachelor's Degree
City / Township / Village

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

· Technical support experience in Network/Server support environment
· Customer first mind set with high sense of ownership
· Ability to work individually and as part of wider team
· Fluent German language in speaking and writing
· Fluent English language in speaking and writing
· Analytical and Problem-solving skills, “think out of the box” mind set
· Ability to use clear/good judgement


Preferred Technical and Professional Experience

·  Extended Knowledge of x86 Server Environment is considered as an advantage (DELL, HP, Lenovo)
·  Knowledge or understanding Data Center Storage (Unified Storage, Storage-Area Network, Direct-Attached Storage) is considered as an advantage.
·  Previous experience in a client facing, system administrator role or similar position is considered as an advantage
Secondary Job Category

Other Product Services
Position Type

Early Professional Track

Not Applicable - Professional Hire
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

Referral Promo Code


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About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

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