Offers “IBM”

26 days agoIBM

Global Service Planner

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Job description

The Technical Support Services (TSS) is a function of Global Technology Services GTS within IBM, offering various global services for LOGO and Multivendor products to customers to optimize the efficiency of their IT installations. TSS supports and maintains a wide range of products with Enhanced Support Options to keep customer's IT Systems up and running at Peak Performance while helping avoid problems before they occur.

Global Service Planner in this professional role would work with the product development teams and service delivery teams to enable and ensure a new product is serviceable and the global delivery teams are ready.

Main Responsibilities :

Review and evaluate product serviceability improvements;

Product lifecycle ownership of IBM logo products (software or hardware).

Establish control over the spare parts planning for existing and new products. Planning and coordination of the optimized onsite engineer visit approach.

Assess service costs;

Maintain, optimize, define and own processes; Constantly participates in process improvement initiatives.

Follow a consistent worldwide service strategy and ensure the fix delivery plan meets customer requirements;

Primary coordination role for all post-sale technical support items as well as for Product Life-Cycle

Liaison to the service delivery teams globally and locally;

Work with the local processes and resources to reliably implement the service delivery strategy;

Effectively and positively demonstrate the organizational mission, vision, values, goals, performance management, client satisfaction and action plans;

Execution of the project management activities, including overall project coordination, virtual team leadership to initiate, plan, control and execute the project tasks.

(This position will require working on US prime time).

Auto req ID

Required Education

Bachelor's Degree
Role ( Job Role )

Service Planning Representative
State / Province

Primary job category

Product Services

(0023) IBM Bulgaria Ltd.
Contract type

Employment Type

Is this role a commissionable/sales incentive based position?

Travel Required

No Travel
IBM Business Group

Preferred Education

Master's Degree
City / Township / Village

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

Bachelor's Degree;

At least one year experience with one of the following hardware product lines: IBM Power, IBM Storage, IBM Mainframe

At least two years experience in communication / organizational skills, good negotiating skills/;

Ability to work in a global team environment as well as independently to prioritize and balance workload commitments within defined schedules;

Detail oriented and client focused;

Flexible; Able to work in changing conditions and with changing target dates;

Fluent English.


Preferred Technical and Professional Experience

Knowledge and experience with IBM Operating System and hardware functional specifications;

Basic knowledge and clear understanding of HW/SW warranty vs. HW/SW maintenance.

Secondary Job Category

Other Product Services
Eligibility Requirements

Position Type

Early Professional Track

Not Applicable - Professional Hire
Location Statement

IBM wants you to bring your whole self to work and for you, this might
mean the ability to work flexibly. If you are interested in a flexible working pattern,
please talk to our recruitment team to find out if this is possible in the current working environment.

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Make every future a success.
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