The Application Operation Specialist needs to have working knowledge of database management, multiple operating systems and multiple programming languages. Perform, and manage low to medium technical support tasks and activities that require good subject matter knowledge regarding applications and functionalities. The role includes incident, change, problem management, controls, monitoring production processes, using ITIL framework, as defined in the Standard Operating Procedure manual.
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Role ( Job Role )
Technical Support Professional
State / Province
Primary job category
Software Development & Support
(0112) IBM Romania Srl
Is this role a commissionable/sales incentive based position?
IBM Business Group
City / Township / Village
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
· Bachelors degree, preferably in technical studies;
· 2-3 years of previous experience in a technical support position;
· Understanding of IT solutions, networking, operating systems and database concepts;
· SQL programming - previous experience;
· Knowledge of: KSH, Poeme, Eclipse, ETL tools;
· Availability to work in shifts: 8h-17h, 12h-21h;
· On-call availability aprox. 12 nights/month;
· Communication skills;
· Analytical and problem solving skills;
· Time management and prioritization skills are needed, as well as communication skills;
· Pro-activeness and willing to bring innovation forward;
· English skills - fluent
Preferred Technical and Professional Experience
French - nice to have
Secondary Job Category
Service & Support
Eligible to work in country.
Early Professional Track
Industry Early Professional
IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.
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IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
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