Team Leader Front Office

Job description

Key tasks

 Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
 Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
 Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
 Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
 Responsible for INTERREACT.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential English
Optional languages Hindi
Tamil (Fluent)

Essential and optional requirements

·  Access
·  Excel
·  Power Point
·  Word
·  Micros
·  Opéra