Offers “Hyatt Hotel”

Expires soon Hyatt Hotel

Team Leader - Front Office

  • Mumbai, India
  • Administration

Job description

· Assists to maximize employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
· Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
· Ensures that hotel, company and local rules, policies and regulations relating to money handling are adhered to, including the timely and accurate reporting of information.
· Assists the Front Office Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times
· Ensures the strict control of room keys.
· Liaises and organizes with Housekeeping Department that the established cleaning schedules for VIP's in - house and arrivals are strictly adhered to.
· Coordinates all Repair and Maintenance and reports maintenance job orders.
· Understands rate structure and promotional rates available.
· Understands the sequence of duties related to VIP Guests.
· Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.
· Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
· Works in a supportive and flexible manner with other departments in line with our purpose.
· Ensure that brand standards have been implemented
· Respond to the results of the Brand Standard Audit and ensure that the relevant changes are implemented.
· Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
· Ensures that all guest details are entered correctly in accordance with the principles of clean data.
· Support the hotels target for NPS and customer service.
· Ensure that the defined ISO standards are followed while on duty.

Desired profile

Qualifications :

Ideally with a relevant degree or diploma in Hospitality or Tourism management.

Minimum 2 years work experience hotel operations. Good problem solving, administrative and interpersonal skills are a must.

Make every future a success.
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