Offers “Hyatt Hotel”

18 days agoHyatt Hotel

Specialist, Activations & Onboarding

  • HONG KONG
  • Accounting / Management control

Job description

Hyatt is seeking a seasoned Activations Specialist to join its dynamic team, focused on empowering and optimizing Hyatt's core business solutions across its global hotel portfolio. This pivotal role involves orchestrating the seamless integration, rigorous testing, and efficient activation of these solutions, ensuring they are tailored to enhance operational excellence and guest experiences.

The Opportunity

Hyatt Hotels Corporation seeks a self-motivated, values driven colleague to join our Global Hotel Onboarding team. As part of the broader Global Hotel Operational Services teams, you will be collaborating closely with regional, area and on-property hotel leadership as well as Hyatt’s owners, operators, and internal stakeholders where you will be instrumental in continuing to make Hyatt a leading hospitality company.

Exceptional Employee Benefits

• 12 free room nights stay at Hyatt hotels and resorts globally

• Discounted stays at Hyatt hotels and resorts for you, your family & friends from your first day

• Hybrid opportunity / flexible work schedule and location

• Work-life benefits including Paid Time Off and other wellbeing initiatives such as a complimentary Headspace subscription

• Insurance coverage, medical benefits

Who We Are

• We are evolving the future of the hospitality industry - Hyatt is a global leader in the hospitality industry connecting the world through care in more than 1,250 properties in over 76 countries across six continents. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years.

• We're opening doors for all - No matter what career stage you're in, you'll find a home here at Hyatt. Each day is an opportunity to chart your own journey, go after new opportunities and discover a career you never knew existed.

• “Care Connects Us” is our guiding principle - It’s the belief that it all starts with people who care. We see it in the way we treat each other and our guests. It’s how we create a culture of warmth, empathy and respect that results in more genuine connections and creating inclusive environments, together.

• We need your curiosity. We need your innovative spirit. And we need your authentic self. - There is always a space for you here, and we take pride in empowering you to turn trips into journeys, encounters into experiences and jobs into careers.

• Our Commitment to Diversity, Equity, and Inclusion - Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Requirements:

• Maintain and execute business processes for property system activations: obtain all required data beforehand, define and validate successful testing, manage cutover activities and signoffs.

• Maintain all related documentation, checklists, and process maps for each activation under the Specialist’s purview.

• Lead Corporate and hotel management teams through each activation as needed

• Foster business relationships with cross-functional stakeholders and vendors to ensure customers are having their needs met.

• Use various data sources, operational experiences, and empathy interviews to arrange data visualizations that tell a story; illustrate successes and highlight opportunities for improvement.

• Use empirical data and Continuous Improvement methodologies to advocate for technology adoption, simplification of hotel business practices, and elimination of wasteful processes.

• Demonstrate a commitment to Hyatt core values.

• The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Desired profile

Qualifications :

Experience

· Have a minimum of 2 years of experience in at least two operational areas at a Hyatt Hotel: Guest Reception, Housekeeping, Guest Services, Reservations, Revenue, Food & Beverage or Sales & Events.

· Must be comfortable with public speaking, facilitating training, and representing the Corporate Office any time when engaging with hotels.

· Familiar with hotel application usage and business impact. Experience with Opera Property Management System (PMS), Central Reservations System (CRS), Point of Sales (POS), Sales & Events and/or Guest Service Systems.

· Must be a fierce of advocate for standardization, business practices, and process improvement.

· Ability to effectively communicate with Hyatt colleagues at varying levels and experience.

· Ability to thrive in an ever-changing, demanding, fast-moving and customer-focused environment.

· Must be an independent worker, focused on accomplishing tasks with little to moderate oversight.

Education

• Associates Degree (at least 2 years of college) or commensurate experience

• Fluent in languages other than English is desired

Computer Skills Needed to Perform this Job

• Strong Competency with Microsoft applications: Word, PowerPoint, Excel, Outlook, OneNote

• Experience with Smartsheet, and/or other project management tools

• Experience with Tableau, ThoughtSpot, and/or other data visualization tools

• Experience with Visio or other process mapping tools

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