Sales Assistant Manager

Job description

At Grand Hyatt Barcelona, one of the city's newest and most iconic luxury hotels, we are looking for an organized, detail‑driven, and service‑oriented Sales Assistant Manager to join our Commercial team. If you are passionate about supporting high‑performance sales environments, building meaningful relationships, and contributing to the success of a world‑class luxury hotel, this is your opportunity to be part of an international, dynamic, and inspiring workplace.

About the Role

As a Sales Assistant Manager, you will play a vital role in supporting the Sales team with group inquiries, proposal preparation, internal coordination, and maintaining operational excellence within the department. You will ensure all administrative and guest‑facing processes are executed with precision, efficiency, and a luxury mindset.
Your contribution will directly support the conversion of group business, enhance client satisfaction, and ensure seamless communication across departments.

Main Responsibilities

Sales Support & Administrative Excellence

· Support Sales Managers in handling group requests and preparing high‑quality proposals.
· Draft and manage contracts, presentations, and commercial documentation following Hyatt standards.
· Enter and maintain accurate information in internal systems such as Envision and Opera PMS.
· Monitor option dates, deadlines, deposit schedules, and documentation requirements.
· Manage departmental files, reports, and client databases with strong attention to detail.

Cross‑Departmental Coordination

· Collaborate closely with Events, Operations, and Marketing to ensure a seamless transition from sales to execution.
· Coordinate internal needs to align client expectations with operational capabilities.
· Support the preparation and scheduling of site inspections, agendas, and client visits.

Client Relations & Personalized Service

· Maintain professional, timely communication with clients, agencies, and industry partners.
· Conduct follow‑ups with clients after sending proposals to strengthen conversion potential.
· Assist in hosting site inspections and welcome clients with a warm, polished, and professional approach.

Commercial Strategy & Market Analysis

· Assist in preparing reports, market trends, and competitive insights.
· Contribute to identifying new business opportunities and improving internal processes.
· Support cross‑selling efforts and departmental commercial initiatives.

Operational Quality & Team Support

· Ensure all communication, documents, and interactions reflect the luxury standards of Grand Hyatt Barcelona.
· Maintain strong organizational systems and a well‑structured workflow within the Sales office.
· Support the onboarding and training of new colleagues and trainees when required.

Desired profile

Qualifications :

Main Responsibilities

Sales Support & Administrative Excellence

·  Support Sales Managers in handling group requests and preparing high‑quality proposals.
·  Draft and manage contracts, presentations, and commercial documentation following Hyatt standards.
·  Enter and maintain accurate information in internal systems such as Envision and Opera PMS.
·  Monitor option dates, deadlines, deposit schedules, and documentation requirements.
·  Manage departmental files, reports, and client databases with strong attention to detail.

Cross‑Departmental Coordination

·  Collaborate closely with Events, Operations, and Marketing to ensure a seamless transition from sales to execution.
·  Coordinate internal needs to align client expectations with operational capabilities.
·  Support the preparation and scheduling of site inspections, agendas, and client visits.

Client Relations & Personalized Service

·  Maintain professional, timely communication with clients, agencies, and industry partners.
·  Conduct follow‑ups with clients after sending proposals to strengthen conversion potential.
·  Assist in hosting site inspections and welcome clients with a warm, polished, and professional approach.

Commercial Strategy & Market Analysis

·  Assist in preparing reports, market trends, and competitive insights.
·  Contribute to identifying new business opportunities and improving internal processes.
·  Support cross‑selling efforts and departmental commercial initiatives.

Operational Quality & Team Support

·  Ensure all communication, documents, and interactions reflect the luxury standards of Grand Hyatt Barcelona.
·  Maintain strong organizational systems and a well‑structured workflow within the Sales office.
·  Support the onboarding and training of new colleagues and trainees when required.

Qualifications & Requirements

·  Previous experience in administrative, commercial, or sales support roles, ideally within luxury hospitality.
·  Excellent communication skills and a strong client‑service mindset.
·  Proficiency in Spanish and English; additional languages are a valuable asset.
·  Strong organizational and multitasking abilities, with a high level of attention to detail.
·  Knowledge of Opera PMS, Envision, and Microsoft Office is highly preferred.
·  Proactive, solution‑oriented, and collaborative approach.
·  Ability to work in a fast‑paced and multicultural environment.

Care Connects Us – Do Our Values Speak to You?

At Hyatt, we care for people so they can be their best. Our values — Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing — guide everything we do and shape the culture that makes Hyatt a truly exceptional place to work.
Joining Hyatt means being part of a global family that celebrates individuality and fosters continuous personal and professional growth.

What You'll Love About Us

·  Special Hyatt rates for you, your family, and friends from day one.
·  Discounts at our restaurants and bars.
·  Employee restaurant offering healthy, varied daily menus.
·  Access to a wellbeing platform focused on mental health and personal development.
·  Continuous learning, development programs, and global career opportunities across Hyatt hotels.

Be Part of Something GRAND

With more than 1,150 hotels in over 70 countries, Hyatt is globally recognized as a Great Place to Work. Our teams are a mosaic of cultures, perspectives, and talent.
Join the Grand Hyatt Barcelona team and become YOUR best version .