Rooms Trainer

Job description

Grand Hyatt Amman enjoys a prime location at the heart of Amman. Grand Hyatt Amman is only a 45-minute drive from Queen Alia International Airport. The 312 rooms equipped with an array of modern amenities and latest technology. Various offering for meetings and conferences business and social gatherings of every description, and most, a fully dedicated team committed to maintaining the highest standards of luxury, quality and service which define the company.

The Role

The Rooms Trainer plays a key role in shaping the guest experience by developing and delivering high-quality training for the Rooms Division team. This includes Front Office, Housekeeping, Guest Relations, and Bell Services. The Rooms Trainer ensures that all colleagues are equipped with the skills, knowledge, and confidence to meet and exceed Hyatt brand standards.

Some of the key responsibilities:

· Work closely with the hotel training manager and Rooms division Manager, to address training needs, performance gaps and recommend solutions.

· Conduct on-the-job coaching and regular performance evaluations.

· Collaborate with department heads to identify training needs and tailor learning interventions accordingly.

· Facilitate onboarding and continuous training programs for rooms staff.

· Monitor guest feedback and recommend service improvements based on insights.

Desired profile

Qualifications :

· 2+ years of operational experience in the Rooms Division (Front Office or Housekeeping preferred).

· Prior experience in training or team coaching.

· Strong knowledge of hotel operations, guest experience, and brand standards.

· Strong communication and coaching skills.

· Passion for developing people and enhancing service quality.

With Hyatt, you will enjoy many great benefits:

· Complimentary stays at Hyatt hotels.

· Special and additional leaves / paid time-off.

· Medical and life insurance.

· Free Parking

· Special employee discounts of the hotel services.