Reservations Agent

Job description

Key tasks

Responsible in providing efficient handling of room reservations.

Promptly respond to guest inquiries and maximize room revenue and occupancy.

Handle group tours / conventions from the initial blockings to the rooming list.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

One (1) year experience in the same capacity or relevant working experience.
College graduate.
Effective communication, guest relation, negotiation and selling skills.
Knowledgeable in Opera and MS Office.
Keen attention to details.
Amenable to work in a shifting schedule.

·  Excel
·  Power Point
·  Word
·  TARS
·  Opéra