Offers “Hyatt Hotel”

Expires soon Hyatt Hotel

Reservations Agent - Maternity Cover

  • City of London (Greater London)
  • Administration

Job description

An excellent opportunity has become available for a driven Reservations Agent to join our team.

About us:



We are an international 5* hotel nestled on the picturesque gardens of Portman Square, just 100 meters north of Marble Arch and Oxford Street. Our aim is to create energizing experiences that connect our guests to who and what matters to them most.

About the role:



The Reservations Agent is accountable for obtaining guest information that allows employees to create and deliver personalised experiences throughout the guests' stay. As well as, ensuring guests' calls and requests are followed up on throughout the shift. Some of the key responsibilities include but are not limited to:

· Ensures guest bookings are set up correctly including personalised information

· Updates the database that allows employees to create and deliver personalised experiences

· Maximising revenue opportunities through up selling

· Personalises guest profiles with accurate guest preferences

· Ensures all guests have the appropriate credit facilities established

· Providing all required information about the Hotel, available services and facilities

· Answers all incoming phone calls and assists guests

· Replies to guest emails

· Covers the night switchboard duties including, emergency procedures and updating daily function boards

· Ensure to be aware of all operating systems for both reservations and switchboard, such as Avaya, Opera, Hotsos and Reserve.

Desired profile

Qualifications :

The role is ideal for a Reservations Agent who already gained work experience in the same or similar role, preferably within a prestigious hotel environment.

If you are a dynamic, sociable and ambitious person that is looking to join a fun and vibrant team, then we would like to meet you.

Hyatt offers a great range of benefits including:


·  12 complimentary room nights worldwide
·  Friends and family discount
·  50% discount at F&B outlets at Hyatt Hotels in the UK
·  Private Health Care
·  Pension Scheme
·  Discounted Gym and Spa Treatments
·  Travel loan available
·  Quality free meals on duty
·  £500 team member referral scheme
·  Social hotel calendar and regular recognition events

Make every future a success.
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