Night Receptionist / Host

Job description

About us:

Few addresses are richer in history and anecdote than this hotel; it is one of the most iconic addresses in London! Part of The Unbound Collection by Hyatt. Our newest property in the UK is due to open summer 2019 as a 152-room luxury lifestyle hotel. We are an international 5* hotel, ideally located just a few steps from St James's, Covent Garden and right next to Trafalgar Square.

Our guests should expect the unexpected! We aim to inspire the freedom to be extraordinary, enabling individual stories through curated, authentic experiences.

At Hyatt ‘We care for people so they can be their best'. This is demonstrated in our values of Respect, Integrity, Humility, Empathy, Creativity and Fun.

Desired profile

Qualifications :

About the role:

As Night Receptionist you will be responsible for overall arrival and departure experience of the Hotel guests and visitors ensuring that the guest preferences are noted and utilised to provide guests with the overall stay that reflects their particular needs. Some of the key tasks include but are not limited to:

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Enabling a smooth arrival and departure experience including rooming and delivering luggage

· 
Ensuring that all guests have the appropriate credit facilities established

· 
Obtaining passport and following all other procedures as per local legislation and Hyatt's Data Privacy

· 
Handling all cash transactions and billing

· 
Assisting guests during their stay and handling guest complaints

· 
Maximising revenue opportunities through up selling

· 
Providing all required information about the Hotel, available services and facilities.

About you:

You will have experience in a similar role, preferably in a 5* environment. Excellent communication skills and the ability to remain calm whilst working under pressure are key for this role.

With your intuition and dedication to people, you are always striving to deliver a great service for our guests. If you are a motivated Receptionist / Host with experience in Hotels or premium restaurants, who likes a challenge, we would love to meet you.

Hyatt offers a great range of benefits, including:

·  12 complimentary nights world wide
·  Individual personal career development opportunities
·  Monetary Reward for recommending a friend
·  Interest free season ticket loan
·  Tax-free Cycle to work scheme
·  Tuition aid, to name but a few

This role is subject to employer right to work checks.