Lead Host - Front Office, Hyatt Place Makassar

Job description

· Delivers the brand promise and provide exceptional guest service at all times.
· Project courtesy, hospitality and professional behaviour across your department at all times with guests and fellow colleagues.
· Be familiar with the hotel’s products and services and policies.
· Ensures all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures

Desired profile

Qualifications :

·  Delivers the brand promise and provide exceptional guest service at all times.
·  Project courtesy, hospitality and professional behaviour across your department at all times with guests and fellow colleagues.
·  Be familiar with the hotel’s products and services and policies.
·  Ensures all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures