Housekeeping Supervisor

Job description

Description

· Supervise the housekeeping staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency.
· Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
· Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
· Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
· Respond to guest requests, concerns and problems to ensure guest satisfaction.
· Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.
· Comply with attendance rules and be available to work on a regular basis.
· Clean guestrooms when necessary.
· Perform any other job related duties as assigned.

Desired profile

Qualifications :

Qualifications

·  Minimum 3 years hotel housekeeping experience required
·  Maintain a professional appearance and manner at all times.
·  Can communicate well with guests.
·  Ability to lift, pull, and push a moderate weight
·  Attention to cleanliness detail
·  Able to walk and stand throughout duration of shift
·  Basic computer skills and ability to learn the usage of software and devices
·  Have open availability to work varied shifts, in line with hotel occupancy, inclusive of weekends and holidays