Offers “Hyatt Hotel”

28 days agoHyatt Hotel

Guest Service Officer - Front Office

  • Sydney (Sydney)
  • Sales

Job description

Park Hyatt Sydney is recruiting for a professional Guest Service Offier to join their Front Office team. Join us to redefine luxury.

This is your chance to work with exclusive clientele at a luxury boutique property like no other. As a valued member of the team you will enjoy:

· Complimentary employee meals
· Training and development opportunities
· Laundered uniforms
· Complimentary and discount accommodation at Hyatt properties worldwide

About the Role

In the role of Guest Service Officer you will be responsible for the guest’s arrival and departure experience. Reporting to the Front Office Manager, you will be enjoying an inclusive working environment within a dynamic team that extends beyond the realms of Front Office.

This varied and dynamic role provides a chance to develop your professional hospitality career within an international company; either in Australia or overseas.

Main Responsibilities

· Personally and frequently verifies that guests are receiving the best possible service during arrival and departure.
· To accept room reservations accurately and efficiently and enter the reservation into the computer system immediately.
· To be familiar with the handling of cashiering functions.
· Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
· To have a sound knowledge of the local environment with regard to attractions, places of interest, restaurants, shopping areas etc.
· Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

Desired profile

Qualifications :

·  Good Computer Skills particularly in the use of MS Office.
·  Ability to work under pressure
·  Positive, can-do attitude
·  Diploma/certificate in Hospitality or Tourism Management is desirable
·  Knowledge of Opera/Fidelio is desirable
·  Preferable prerequisite knowledge of the Travel/Hotel industry but not essential

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