Offers “Hyatt Hotel”

Expires soon Hyatt Hotel

Guest Service Officer - Communications (Part Time)

  • Sydney (Sydney)
  • Teaching

Job description

· Responsible for facilitating efficient communications for both guests and employees both within the hotel and for external communications.

· Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.

· Handles personal wake-up calls as requested with accuracy, whether they be automatic programmed or personal wake-up calls.

· Acts proficiently in all aspects of emergency procedures. Remains calm, alert, and efficient in the event of a major incident or problem at the hotel and maintains professional discretion.

· Be fully conversant in all hotel products and services in order to handle guest enquiries efficiently and courteously.

· To log all requests and to ensure that the required follow up actions occurs within 15 minutes

Desired profile

Qualifications :

· Good Telephone and communication skills

· Good Computer Skills particularly in the use of MS Office.

· Good organisational skills

· Able to work well under pressure

· Fluent in English

· 6 months experience in a hotel of comparable standards is desired

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