Offers “Accor”

Expires soon Accor

Guest Service Officer

  • Abu Dhabi, الإمارات العربية المتحدة
  • Marketing

Job description

Key tasks

 Register and process check in for all arrivals.
 Handle guest check outs efficiently and professionally.
 Update guest information into the computer after a complete check in.
 Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
 Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
 Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
 Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
 Handle issuance of guest room key cards and ensure effective control for guest security.
 Check and convey message, mail and package to Guests.
 Assist at the Information counter, Foreign Exchange, Night Audit and, Business centre, as and when assigned.
 Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
 Handle safe deposit boxes in accordance with the OSM (Operating Standards Manual).
 Report any unusual occurrences or requested to manager.
 Be aware of the hotel accident Prevention Policies.
 Ensure the cleanliness and neatness of front office area.
 Ensures that all guests are greeted on arrival & departure of the hotel.
 Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.
• Check Hotel situation, occupancy, functions, groups, VIPs.
• At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
• Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests.
• Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential English
Optional languages Arabic

Essential and optional requirements

·  Excel
·  Power Point
·  Word
·  Opéra

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