Guest Service Assistant Manager / ゲストサービスアシスタントマネージャー- Park Hyatt Kyoto

Job description

About Park Hyatt
Finding luxury in every detail, Park Hyatt hotels provide discerning, affluent business and leisure guests with elegant and luxurious accommodations. Guests of Park Hyatt hotels receive highly attentive personal service in an intimate environment. Located in several of the world's premier destinations, each Park Hyatt hotel is custom designed to combine sophistication with a distinctive regional character.

About the role
Park Hyatt Kyoto is currently seeking a Guest Service Assistant Manager who will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Guest Service Assistant Manager is responsible for including assisting in the oversight of the guest service department which may including bell staff, door staff, valet and concierge team. This position will also have duties that include staff training, development and scheduling. This is a highly visible role within the hotel and offers the opportunity to provide the highest level of guest satisfaction at Hyatt.

Desired profile

Qualifications :

Qualifications
·  Ideally with a university degree in Strategic Marketing or Hospitality/Tourism management.
·  Minimum 2 years work experience as Assistant Manager or Team Leader – Guest Service in an international hotel
·  Well developed communication and customer relations skills.
·  Good problem solving, administrative and interpersonal skills are required
·  Fluency in spoken and written English and Japanese is essential